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LeighO
Participating Frequently
Jul 8, 2026 2:57 AM UTC
Acknowledged

Essential Sound won't initialise

Recent install to Premiere 25.6.5 on M4 Pro Mac Mini.

Essential sound panel doesn’t do anything.

Clicking on something (I selected “Enhance” for this example) begins the download of the models, which never starts.

 

    3 replies

    Community Manager
    Jonathan EditorCommunity Manager
    Community Manager
    Jul 8, 2026 1:50 PM UTC

    Hi ​@LeighO,

    Thanks for reporting this issue and providing a screenshot. There are known issues with Essential Sound for Premiere 25.6.5. The team suggests to try the following:

    1. Log out of Creative Creative Cloud, then log back in.
      • It’s possible that your account needs to be reauthenticated.
    2. If there is no change, try updating to Premiere 26.3.
      • Given the known issues, an update may be able to help

    For your reference, please the links below regarding Enhanced Speech:

    • https://helpx.adobe.com/premiere/desktop/add-audio-effects/adjust-volume-and-levels/enhance-speech-technical-requirements.html#sa_src=web-messaging
    • https://helpx.adobe.com/premiere/desktop/add-audio-effects/adjust-volume-and-levels/enhance-speech.html#sa_src=web-messaging

    If issues persist, could you please provide the team with the following information:

    • What Mac OS is your system?
    • Is this the first time you've experienced this?
    • Are the project and footage stored in the same location?

    Sorry you're experiencing this in your workflow. We're here to help!

    Best,
    Jonathan

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    LeighOAuthor
    Participating Frequently
    Jul 8, 2026 10:10 PM UTC

    That’s it! Well solved.

    Creative Cloud wanted another update. My mistake, I should have checked that before reporting.

    My team all run the same version and we’ve had issues when being on the latest Premiere because one small bug can slow us down for too long, so we all work with the same long term supported version. It’s good to know that this was a Creative Cloud connectivity issue because now I can check if every workstation has Machine Learning installed.

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    Community Manager
    Jonathan EditorCommunity Manager
    Community Manager
    Jul 9, 2026 2:03 PM UTC

    Hi ​@LeighO,

    Fantastic! Glad the team was able to help! Thanks for letting us know that everything is working properly again. Best of luck to your team and your projects.

    Sincerely,

    Jonathan

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