Export freezes while "Preparing Content Credentials"

please help need to export. I used AI video clips which is all legal and checked. I cleared my cache. Cannot uncheck credentials. I just want to export video for client. STUCK!!

cannot get past this window

FOUND IT!  In my case, it was a PNG file that I had Gemini AI colorize.  Once I deleted that from my timeline, everything was ok.  Additonally, that same PNG would hang Photoshop when I would try to open it in there.  I needed that image though, so I just did a Mac screenshot (CMD+Shift+4) to create a fresh PNG.  That one worked fine. If anuyone else needs to troubleshoot this - make a copy of your Premiere Pro project (so you don’t mess up your work), and keep deleting things and try to export until you find it.  Good luck!

I had the same issue. I first tried exporting in the Beta version, which got rid of the “Preparing Content Credentials” message, but the export was still freezing every time.

I also noticed that rendering the timeline was extremely slow. I found some people mentioning Render and Replace for sequences with a lot of effects, so I gave it a try.

I selected the clips that had the heavier effects, right-clicked them and chose Render and Replace. I used QuickTime and Apple ProRes 422 LT as the format/preset and saved the rendered files locally.

After doing this, the export finally worked normally. So in my case, switching to the Beta fixed the Content Credentials message, but Render and Replace was what actually solved the freezing during export.

I encountered this issue as well, and experienced some crazy UI issues.

I noticed that the renders DID finish, even though it says it didn’t in Premiere. My assumption is that it’s a UI redraw/refresh issue.

The fix I found is, in the Project Panel, right click on any column (e.g. Media Duration, Name) and click Metadata Display. Uncheck EVERYTHING except the Premiere Project Metadata section. Try again.

For me, there is a bug with the Basic section columns. Caused me so many playback, rendering, and UI issues, Premiere Beta was genuinely unusable. Unchecking those columns fixed all of those issues immediately, and the program runs smoother than ever before. I’m wondering how big of an issue this has been for a while, but it could just be the latest few updates.

Worth a shot. I posted my findings in another post here, if it helps to have more details:
 

Audio plugins are definitely a problem, as are iZotope and others. 

Interesting fact: you’ll still get the final file even if it looks like it’s stuck. Premiere will just stay like that. Keep an eye on the final folder and wait for the file to finish exporting.

I wanted to provide an update here from my end. I was able to meet with some members of the Adobe team (all of them are extremely nice and passionate about fixing this kind of stuff, btw) and we discovered/confirmed that what appears to be Content Credentials issues is actually just the UI getting stuck by other underlying issues. In my specific case, it was Izotope 10 Equalizer stopping the export process in this one particular project, for whatever reason.

My solution was to start using the native Adobe equalizer (and other native Adobe audio effects) whenever possible. I know, ultimately, my solution is more of a temporary fix and I hope the Izotope EQ eventually becomes stable again in Premiere, but hopefully this gives people some options when troubleshooting your individual issues.

On one hand, this isn’t entirely good news because it means it could really be anything on your particular system. On the other hand, I’m confident that solutions ARE out there, you just have to do a little digging. The upcoming Beta does NOT get stuck on Content Credentials so you may have a better idea of what’s holding up your export in future versions.

It freezer at 100% and says "validating ingredients". I used dome AI elements via dynamiclink.  I don't know what to do anymore. 

i urgently neeed help with this as well !!!! it has been stuck forever and i cant download my video!

I have been experiencing similar problems on my Windows 11 PC.

Been hit with Credentials freezing a couple of times (even though it is not enabled). Also, exports are freezing (a 50min documentary) Stops with about 17 minutes estimated remaining. MP4 files from a sony A7m4, and Go Pro. The render export worked if I used Media Encoder.

Been having all sorts of problems with “waiting for application’, etc since this release. Got blamed on my 7 year old machine (i7, with Quadro 4000 GPU 64GB ram), to the extent that I shelled out $6K for a new one (ULTRA 7, 5070Ti GPU 64GB ram), only to get the same problems.

What is going on Adobe? Time to change to another platform? I’ve been faithful to the product for 25 years, don’t make me change products now.

I’m using 26.3 (not beta) and I’m having this issue since I updated. Every other time when rendering it gets stuck preparing content credentials… So I have to cancel the export, and re do the process to see if it does it right next time which is time consuming…  It gets stuck once every 2 exports, like 50% of the time. Very annoying.