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FrédéricChabot
Known Participant
Oct 1, 2023 2:56 PM UTC
Needs More Info

export window close windows panel on second screen

i use a custom workspace, and when i export a project to AME, it will close the second screen windows, i need to reset to saved layout every export. wouldnt be as bad if i didnt change my custom space while editing, bins and whatnot get reset..is this a bug or a feature?

 

i mean after i hit send to AME, its like it wont go back to my custom workspace that uses 2 screens, it will go back to it using only the main screen panels. It will close my program monitor and all other panels on that screen.

 

normal before export:

 

export window:

 

after sending to AME it will stay in this configuration without the top panels:

   

AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz, RTX 2060

32.0 GB

windows 11

premiere 23.6.0 build 65

6 replies

Amy the Stuv
Community Manager
Community Manager
Sep 30, 2026 1:57 PM UTC

Hello ​@Murilo Gabrie29827464ysa0, ​@claude_7835 and ​@FrédéricChabot 

We are sorry that no one has investigated this report yet, but I am not having this issue on my Windows 11 system, NVIDIA RTX Enterprise Driver 596.72, 12th gen intel core i7-12800H in Premiere 26.5.2

 

I have my Acer monitors setup through an ACER HDMI adapter hooked up through an Alxum 20Gbps USB C switcher so I can change my monitors, keyboard and mouse between 2 systems. I’ve made sure that I have the resolution of the monitors matching. 

 

Please provide me with the same information I provided above if you’re still having this issue. I’m also wondering if it happens when you’re in a default workspace vs your custom workspace. Does saving a new custom workspace resolve this issue?

 

Hoping to help, and apologies again for the long delay,

Amy

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Participant
Sep 6, 2026 6:37 AM UTC

I'm having the same problem here—please fix this, Adobe! It's already 2026, man, and we're still dealing with these annoying issues /:

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Participant
Aug 27, 2024 4:51 PM UTC

I have the same problem. Do you find a solution?

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FrédéricChabot
Known Participant
Nov 8, 2023 2:49 AM UTC

just bumping this to today, as ive been using a new machine with the same monitors and the issue will still happen exactly the same.

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FrédéricChabot
Known Participant
Oct 1, 2023 3:23 PM UTC

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FrédéricChabot
Known Participant
Oct 1, 2023 3:01 PM UTC

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