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adombrov
Participating Frequently
Oct 10, 2024 10:00 PM UTC
Needs More Info

Export window fails to load

When I go to export a sequence, the export window fails to load. The problem is inconsistent - it only happens with some sequences.

 

Steps to encounter:

1. In a sequence, have the timeline selected.

2. Go to file -> Export -> Media

 

Result: nothing happens.

Expected: export mode window opens.

 

While some sequences won't export, I'll open different sequence and find that I can export it without issue. (And when I go back to export the prior, 'problematic' sequence, it will continue to fail to export.) Sometimes making a new project somehow enables export mode to open for the problematic sequence. Sometimes the export window pops up extremely belatedly. At one point, I was sending the sequence to Media Encoder, and Media Encoder was freezing.

 

I'm using the public release of Premiere v24.5.0 (Build 57)

OS: macOS Sonoma 14.7

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    4 replies

    adombrovAuthor
    Participating Frequently
    Oct 15, 2024 3:08 PM UTC

    Closing the LucidLink extension panel definitely helped, but the export window still often takes multiple attempts to open or opens with lag.

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Oct 15, 2024 12:54 AM UTC

    Hello @adombrov,

    Does @a_leven solution work for you? Let us know.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    a_leven
    Known Participant
    Oct 11, 2024 2:26 PM UTC

    We narrowed this down to having the LucidLink panel open while working. Since that is scanning all the sequences/bins in your current project it was causing this lag to occur. Once we closed the LucidLink panel everything works as it should.

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      a_leven
      Known Participant
      Oct 11, 2024 1:47 PM UTC

      I can confirm this same behavior is happening to me on 24.5 (Beta) within an Adobe Production.  I saw that this was also posted here:

      https://community.adobe.com/t5/premiere-pro-discussions/export-window-doesn-t-show-up-in-premiere-pro-23/td-p/13770054

       

      I tried the fix of resetting my preferences, which did not fix the issue.

       

      My process has been similar:

      1. I have a sequence open, either click "Export" or hit CMD+M to export the sequence
      2. Nothing happens, but Premiere is totally functional. I can open Projects, edit sequences, etc.
      3. Randomly the Export window might open, but it will be totally blank.  If I close all the projects I have open, including the one with the sequence I am trying to export, a blank export window will appear where the timeline was before closing the projects.
      4. Many times once I see the blank export window, if I try to export the sequence again, the export window will appear as it should and I can export the sequence.  Thie behavior will continue until I close the project.  If I go to re-open the project with the same sequence, this process starts all over again.
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