Skip to main content
yulia.arad
yulia.arad
Participant
July 2, 2024

Floating window disappears when exporting

  • July 2, 2024
  • 4 replies
  • 461 views

Issue:

After exporting a sequence, either wither Premiere Pro or through Media Encoder, a floting window disappears. It can be restored by shutting down Premiere Pro, or by switching to another Workspace and then back to my default Workspace.


Adobe Premiere Pro version number: 24.5.0 (Build 57)

This issue has been persisting over many past releases


Operating system - Windows or macOS, and which version of those operating systems?

Microsoft Windows 11 Pro

Version 10.0.22621 Build 22621

 

System Info: CPU, GPU, RAM, HD:
CPU: Intel(R) Core(TM) i9-9900KF CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)

GPU and Driver Version: NVIDIA GeForce RTX 3070 Ti, Driver Version 32.0.15.5612

RAM: 128GB

 

Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).:

512GB NVMe (C:)

2TB SSD (D:)

 

Video format: H.264 Full HD (output)


Workflow details: my project is used to prepare fancam recordings for youtube upload.

The assets are placed in a bin ('0. assets') and are 4K videos recorded with a Samsung S24 Ultra phone, with HDR10+ in HEVC format.

An asset, part or asset or more than one asset are placed in sequences in a bin called '1. grouping and trimming'

Next, previous sequences are placed inside new sequences in a bin called '2. audio gain & exposure correction'

Next, previous sequences are placed inside new sequences in a bin called '3. close ups'

Next, previous sequences are placed inside new sequences in a bin called '4. youtube' (adding titles and embeded logos)

The sequences from the final stage are then exported.

 

Steps to reproduce:

- Open a Premiere Pro project

- Move the timeline to a floating window

- Save as a Workspace (mine is called "Editing")

- Restart Premiere Pro to verify that the Workspace is saved

- Open a sequence in the timeline

- Click "Export" and export it to a video (directly or via Media Encoder)


Expected result:

When Premiere Pro returns from "Export" to "Edit", floating windows should be restored automatically.

 

Actual result:

Floating windows are not restored

 

You can restore the window by restarting Premiere Pro, or by switching to a different Workspace and then back to the Editing workspace.

 

    This topic has been closed for replies.

    4 replies

    yulia.arad
    yulia.aradAuthor
    Participant
    July 24, 2024

    After a long period of suffering from that issue, now that I reported it - it is suddenly gone.

    In the last few days the floating window IS recovered when going back from Export to Edit.

    It the "call the technician syndrom"...

    I think it is best to close this ticket now. If the issue emerges again, I will report it.

    Thank you for your time and assistance.

    yulia.arad
    yulia.aradAuthor
    Participant
    July 21, 2024

    This is a 3 monitor setup.

    Monitor 1 (right) is laptop native display; 3840x2400, scaled 250%

    Monitor 2 (center) is a 32" Samsung Monitor, 3840x2160, scaled 200%

    Monitor 3 (left) is a 24" Samsung monitor, 1920x1200, scaled 100%

     

    Probably worth mentioning that Premiere is running on a powerful desktop computer, to which I connect from my laptop using RDP.

     

    I usually place Premiere main screen on the center display (#2) and the floating window on the left display (#3).

     

    I hope this helps.

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 11, 2024

    Hello @yulia.arad,

    Thanks for filing the bug report and including some great information. I have updated the status of this report. Please work with our staff to resolve this issue.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Reg Santo Tomas
    Adobe Employee
    Reg Santo Tomas
    Adobe Employee
    July 11, 2024

    We are looking into what is reported here but need some help as we can not reproduce based on the steps provided.

     

    Can you add information on screen resolution being used? Is this a single or multiple monitor setup?

     

    Thanks in advance

     

    Can the floating panel also be restored by selecting and deselecting from the File Menu as a workaround?

    Does it still appear as active(with a check mark?).

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices