Community Manager

Frame.io Panel Won't Log In

Forum|Forum|2 months ago
January 29, 2026
6 replies
532 views

The Issue

On macOS, when upgrading from one version of Premiere to another, the Frame.io panel will get stuck when attempting to log in.It won’t open your browser to the Frame.io authentication flow when you try to log in.

The Fix

Our team is investigating the root cause of the issue. This is our number one priority for the Frame.io panel in Premiere. However, you don’t have to wait for us to get logged into Premiere.

The Workaround

In the short-term, you can log into the Frame.io panel if you delete the authentication token that was created in a previous version of Premiere.

Close Premiere
Go to Keychain Access (not Passwords)
Under ‘Login Items’, scroll down to ‘com.adobe.frameio.token’
Right-click the token and select ‘Delete’
If prompted, confirm you want to delete the token
Re-open Premiere and log into the Frame.io panel

Patrick Southern

Author

Community Manager

Hey all! We’ve shipped a fix for this Authentication issue on macOS in Premiere 26.2! With our old approach, authentication would break if you’d logged into the Frame.io V4 panel in another major version of Premiere. Now, at worst, you have to log in fresh on a new version of Premiere. No more hangs!

K28858485xzh8

Participant

I wasn’t able to delete the token for whatever reason, so instead I gave it access to the Premiere 2026 app and it let me log in after that.

Patrick Southern

Author

Community Manager

Oh! That’s a helpful find. Thank you for sharing, @K28858485xzh8! In Keychain Access, I find that I can’t delete a token if I search for it. For some reason, it only works when scrolling to it in the long list of tokens.