Inspiring

Frame.IO (V4) keeps overwriting comments markers in Premiere Pro Pro

Forum|Forum|3 months ago
October 28, 2025
6 replies
238 views

How do I lock comments from Frame.IO to a sequence, so that they don’t revert to the previously saved version of a sequence on Frame.IO?

Frame.IO V4 is overwriting & deleting comments markers on my sequences in Premiere Pro, and I need it to stop making my comments markers revert to the previously saved version on Frame.IO

After I've imported marker comments about a sequence from Frame.IO, if I open a duplicate of that sequence again while having the Frame.IO comments window open, the comments in my timeline will revert to match the previous version of the edit on Frame.IO that had been uploaded to Frame.IO and had comments added., instead of moving the markers with the current edited version, this is after I've started working with a new version of the sequence.

In previous (v3 legacy) version of Frame.IO, once I’d imported markers, they were in the sequence in Premiere pro and would adjust to the edit as normal (ie - I could edit them, and they would move with my edit); but now I have my markers constantly reverting and referring to the older version of the sequence (that has had comments added on frame.IO). If I turn off the comments for the older version of the sequence, I lose the Frame.IO marker comments completely.

The only workaround that I’ve found is to completely close the Frame.IO comments window in Premiere Pro, which allows the comments on subsequent duplicates of the sequence to behave as expected.

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Andrew C. BrinsmeadAuthor

Inspiring

@Patrick Southern here is a screen grab showing the purported change in frame rate between the sequence settings at 25fps & the export setting mysteriously changing to 29.97fps…

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Andrew C. BrinsmeadAuthor

Inspiring

Hi @Patrick Southern I've actually (temporarily) moved up to editing this project on 26.0 Beta to see if that helps with the Frame.IO; there's a couple of weird things that I've noticed with the Frame.IO panel in v26.0 Beta: there's no indication in the panel when a file is actually exporting or uploading (I have to open the web browser version to at least see when a file is uploading); also, I'm working at 25fps, but the export settings appear to indicate that my exports are exporting at 29.97fps (although when I've checked the exports on the web browser, that's showing them as being at 25fps). However, using 26.0 Beta Frame.IO window, at least my markers aren't be deleted & replaced by the markers from previous versions that I had uploaded to Frame.IO!

Patrick Southern

Community Manager

@Andrew C. Brinsmead the forum is acting weird. We're replacing the V4 Comments panel with a complete rebuild of the Frame.io integration in Premiere 25.6 on November 12th. You can test it in Premiere (Beta) between now and then. I'd be curious to know if you run into similar behavior with the new panel.

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Andrew C. BrinsmeadAuthor

Inspiring

Hi @Patrick Southern my replies don't seem to be posted by the forum (must be a glitch). also I can't post a video or a link to a video of a screen recording of this issue.

I've been editing on Premiere Pro 25.5.1, and having these issues.

Patrick Southern

Community Manager

Hey @Andrew C. Brinsmead! I'm the Product Manager for the Frame.io panels in Premiere. Thanks for bringing this to our attention. What version of Premiere Pro are you using? Do you have a screen recording of the behavior you can share?

@Stan Jones, as always, thank you for tagging me.