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Jeffrey34265762aeh7
Participant
May 5, 2025

GETAC - Distorted Video

  • May 5, 2025
  • 1 reply
  • 145 views

Has anyone experienced this kind of distortion? One solution is to reformat the video in HandBrake, but I'm looking for a simpler solution within Adobe. I've only experienced this with Getac body-worn camera footage recently. I know the company has updated its technologies within the last several months, and that's when I noticed the issue started. Premiere is updated. Any ideas?

Video Properties:
Type: MPEG Movie
File Size: 1.26 GB
Image Size: 1912 x 1088
Frame Rate: 30.07
Source Audio Format: 44100 Hz - Compressed - Mono
Project Audio Format: 44100 Hz - 32 bit floating point - Mono
Total Duration: 00:25:28:04
Pixel Aspect Ratio: 1.0
Alpha: None
Color Space: Rec. 709
Color Space Override: Off
Input LUT: None
Video Codec Type: MP4/MOV H.264 4:2:0
Variable Frame Rate Detected

1 reply

R
Community Manager
Rach McIntireCommunity Manager
Community Manager
May 5, 2025

Hello @Jeffrey34265762aeh7,

Welcome, and thanks for reaching out. I can see what you're referring to in your screengrab. It's certainly not how you'd like to edit that footage. 
Have you updated Premiere, or is it the same version, but the cameras may be updated? Did this happen with a Premiere update?


My first suggestion is to check with GETAC to make sure any plugins/firmware on that side are up to date. Can you provide a sample clip for us to look at internally and try to see what is happening?  I hope we can help you soon.

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