Google Chrome freezes Premiere Pro export
Hi, I’d like to report an issue related to a simultaneous work of Google Chrome and Premiere Pro I’ve had of late.
Of course I understand that it might be a Google problem so I should report to Google but I actually did and Google seems to ignore it, because I sent several reports and wrote to their support forum half a year ago and they are dumb.
The problem I have is as follows. When exporting from Premiere Pro ( 25.6.4 in particular), should I start watching a video on ANY site except for Youtube (i.e. having a web player different from youtube one), the export in Premiere Pro stops. It does not freeze Premiere Pro - I can close the export window, go to any tab, and another export will start alright until I play back a video again on any site.
During this export halt my CPU, iGPU and dGPU load is reduced to 0 (well, obviously the CPU still has some load, but it’s minimal, like 4-5%).
I know that Google uses some video rendering pipeline of their own in Chrome (ANGLE + DXVA / D3D11) and it tells me that it may be the reason why the video driver stops responding when the two processes - exporting in Premiere Pro and playing back a video in Chrome - meet and go in conflict.
Furthermore, when I started to investigate this issue, I found numerous cases when people with Chrome had a similar problem in Premiere Pro but not only during export, but also during editing as well if Chrome was running in the background. I think I saw some complaints about this issue even here, in the Adobe community.
So I would like to ask Adobe to look close into this matter and try to figure out if it is really Chrome or it’s a Chrome+Premiere Pro issue and the two companies should cooperate to solve it. Because in other NLEs there’s no such problem, I tested it thoroughly.
Regards
