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deanr78548626
Inspiring
June 15, 2026

Hard crash uploading to Frame.io from Premiere Pro 26.2.2 (macOS ARM64) — SIGBUS in UXP plugin bridge

  • June 15, 2026
  • 5 replies
  • 73 views

Premiere Pro 26.2.2 is hard crashing every time I attempt to upload to Frame.io directly from Premiere. Analyzed the minidump and wanted to share what I found in case others are hitting this.

System: macOS, Apple Silicon (ARM64), Premiere Pro 26.2.2

Repro: Initiate an upload to Frame.io via the in-app panel. Crash occurs mid-upload while encode/upload progress is reporting.

What the crash dump shows:

The crash is a SIGBUS (signal 10 / bus error) originating in the UXP plugin bridge. The crashing thread is the UXP JavaScript thread running the Frame.io plugin. At the time of crash, the plugin was actively handling a SequenceEncodeProgressPayload GraphQL callback, meaning the upload was in progress and the progress update triggered the fatal error.
 

Call stack summary:

__pthread_kill (libsystem_kernel)
pthread_kill (libsystem_pthread)
signal handler (libsystem_c)
Adobe Premiere Pro [UXP/plugin bridge]
Adobe Premiere Pro [encode/media subsystem]
libAdobeGrowthSDK (telemetry)

The Frame.io UXP plugin appears to be passing a bad or stale pointer back to Premiere's core during the progress callback, a likely race condition between the encode subsystem releasing memory and the UXP plugin trying to report progress on it.
 

Workaround that works: Export locally first, then upload via the Frame.io web app. Bypasses the UXP path entirely.
 

Request: Can an engineer confirm whether this is a known issue in 26.2.2 and whether a fix is targeted for a specific patch? Happy to share the full .dmp file if it helps.

5 replies

Adobe Employee
July 30, 2026

Hey, I am an engineer on the team building the Frame.io panel. I’d love to get some additional files from you to help debug the problem. Would you be able to email me directly at jdonnelly@adobe.com with the following:

UXP logs:
Windows:
%USERPROFILE%\AppData\Roaming\Adobe\Premiere Pro\Logs
Mac:
~/Library/Logs/Adobe/Adobe Premiere Pro 2026/

Crash dumps (Any SentryIO directory within here)
Windows:
%LocalAppData%\Temp\Adobe\Premiere Pro\
Mac:
~/Library/Caches/Adobe/Premiere Pro/26.0

I can also check our third party crash reporting if you can provide me with the email address you use to sign in to Frame.io.

Thanks in advance, and sorry you’re experiencing this!

Joe

KatieToo
Community Manager
Community Manager
July 30, 2026

Update in ​@deanr78548626, just wanted to tag you for visibility.

KatieToo
Community Manager
Community Manager
June 15, 2026

@deanr78548626 Thanks so much for this information, it has been very helpful. Our team has been made aware of this issue. For now, you can continue using the export locally then upload to Frame workaround to bypass that UXP path issue. We will update you once we have more info.

Appreciate your time and report,
Katie

deanr78548626
Inspiring
July 27, 2026

Is there any update on this? It’s been over a month and it still hard crashes when exporting to frame.io. 

KatieToo
Community Manager
Community Manager
July 27, 2026

@deanr78548626 Sorry that’s still going on, I will reach back out. I have not received any update yet.

Have you tried yet updating to v26.3 on the latest build or even testing it in the Beta v26.5 with latest update, out of curiosity? 

Apologies on the delay for this, and appreciate your patience!
Katie