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Aldo+Avila
Participant
October 21, 2026
Needs More Info

herramienta de mascara de objeto no funciona

tengo una laptop log con 32 de ram, rtx 4050, 1.5 tb de almacenamiento ssd la herramienta se congela y simplemente deja de funcionar, incluso hace que la linea de tiempo no funcione, y la grafica tambien deja de funcionar

    1 reply

    KatieToo
    Community Manager
    Community Manager
    October 22, 2026

    Hi ​@Aldo+Avila 

    Thanks for stopping by the Premiere forums! Sounds like you may be on a PC and having issues with Object Mask, can you confirm the following:

    • Premiere Version: What is the exact Premiere version and build you’re using? Help > About Premiere or Premiere > About Premiere.
    • Setup/OS: Please specify Windows 11/10 or Mac, plus what macOS, along with driver version/build.
      • GPU Driver version/build(Windows only): We recommend updating to the most recent version; for NVIDIA users, we strongly recommend the Studio version of the driver.
      • Mac Chip (Mac Only): what M-series chip? If Intel, please include GPU.
    • Media Files: video, images, etc. and what types (can check under Media Properties)
    • Media Storage: Are your Scratch Disks set to your Documents folder or the same as project, and is this the same as the Media drive?


    Also, if you could please let us know the following, this is also helpful to know:

    • Does it affect all projects or only some? What about new projects with a few sample clips?
    • Do you recall which Premiere this was last working in, and what might have changed? Any plugins, update to computer, etc.
    • When did the problem first begin?

    Screen Recording: If possible, include a recording of your screen showing the issue as that’s helpful.

    We hope to help!
    Katie

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