I created multiple videos in different software turned them into MP4 and uploaded Premier Pro keeps shutting down when click the videos Have tried multiple things to stop this Any help would be appreciated
I created multiple videos in different software turned them into MP4 and uploaded Premier Pro keeps shutting down when click the videos Have tried multiple things to stop this Any help would be appreciated
Premier Pro - I create a video in OBS Studio, I Remux it into MP4 then import into Adobe premier Pro, as soon as i click on the video or try to edit it in any way the programme shuts down completely. I have tried many different settings on OBS to record in but the same thing happens with each one. My Graphic's card driver is up to date and i have the most up to date version of PP.
Ive also just downloaded a couple of free stock video’s and backgrounds to try directly through Premier Pro and im getting the same result. As soon as I touch / click on the video file in Premier Pro it gives me an error and closes the software - 😪
@Sarah W Sorry to hear that! May we ask for the email you’re using with Adobe so our team can look up your crash reports to better understand what happened? You can DM me that.
As for the stock video clips crashing Premiere, are these also .mp4’s or something else? Are you having the send error report in type crash or getting any error codes with that?
Welcome to the Premiere forums! Thank you for including those details, screenshots and videos. All very helpful!
A couple more questions for you just to help us narrow things down and help troubleshoot:
I see you said most up to date Premiere version, just want to confirm you mean v26.3?
May we also ask are you on Windows or Mac? if so what OS/Win11, 10, etc. and if windows, what driver version and build please.
The remux MP4 video looks to be 5 seconds of a screen capture, not the clip I think. That’s alright though.
I noticed even the thumbnail of that video imported to Premiere, that it looks squished in an odd way, possibly resolution wise. What are your settings on this?
Speaking of the remux, are you doing this .mkv to .mp4 from within OBS? It can record .mkv and then automatically make it into .mp4 before bringing into Premiere. Maybe you have this option already checked in Advanced settings, but I wanted to confirm that.
Navigate in OBS settings to Settings > Advanced. Under the Recording section, check the box for Automatically remux to MP4
You can also try directly doing .mp4 through selecting instead using something like ‘Hybrid .mp4’. NOTE: if there’s any interruptions, you may lose your capture as an .mp4 vs. when using the .mkv where you can still access everything up to the point of failure.
Let’s start here with this, and sorry for any frustration.
I can confirm that I am using the newest version of Premier Pro v26.3. I have un-installed and re-installed twice to try and fix this issue.
I am using a Windows currently on windows 11. I have included screenshots for the windows build and my actual PC specs which I am hoping will help?
The uploaded Video was a test I did to see if a smaller video would cause the same issue, it doesn’t seem to matter how big/long the video is – the same error occurs.
With the videos I am recording in MKV first and manually using the OBS converter to change into the MP4 versions – it is not set up to do this manually. I cant see this setting/tikbox in my OBS advanced settings though? Would this help?
Ive also added a screenshot of my OBS, I think the res is 117 x 75 px – not sure how to change this. Would this be causing the issue?
Sorry for being so difficult, I am new at this. I thought my biggest issue would be learning how to use the software, had no idea I would need help just to get it to work.
@Sarah W Not to worry at all! Thank you for including more details about your system. However, after reading your latest update, it sounds like a bigger issue than just OBS presently.
I think it’s alright that you’re remuxing manually. The option, if using an updated version of OBS, will be there under the Recording > Advanced if selecting .mkv. Checkbox style. Can you confirm when you last updated OBS?
Can you play the .mp4 remux files at all using your built-in Media player or does that also crash?
I’m wondering if this is just related to .mp4’s for you or if you can work in Premiere with any other type footage like ProRes or MXF even. Are you able to test this?
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