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November 27, 2025

Import Media functionality Restarts Computer

  • November 27, 2025
  • 2 replies
  • 321 views

Recent issue as of the last two weeks. Import Media sends my laptop into a Restart/Reboot, not a full crash. One file or a batch of files, no matter the quantity the import media causes a restart. Simple H.264 codecs and small sizes which used to work very simply within Premiere Pro cause this issue as well as bigger files.

Premiere  "Version": "25.6.2",
Processor: AMD Ryzen 7 5800 H
RAM: 16gb - 10gb in preferences for Premiere Pro

AMD Radeon™ RX 6700M Mobile Graphics and dual-channel DDR4-3200 memory

 

It doesn't seem to be a CPU or GPU heating issue as I was monitoring temps and they didn't exceed 81c. This is an MSI laptop so it tends to hover around there

Here is a recent UXPLog:

 [2025-11-27_07-33-26][21924][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView
[2025-11-27_07-33-26][21924][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2025-11-27_07-33-26][21924][Info] upic::Upic version 2.6.0 is initialized
[2025-11-27_07-33-26][21924][Info] upic::Boolean flag with key showpremiereproUXPListing is not present in preferences file hence returning default value
[2025-11-27_07-33-26][21924][Info] upic::Failed to read plugin info file: C:\Program Files\Common Files\Adobe\UXP\PluginsInfo\v1\premierepro.json
[2025-11-27_07-33-26][21924][Info] upic::Failed to read plugin info file: C:\Users\profp\AppData\Roaming\Adobe\UXP\PluginsInfo\v1\premierepro.json
[2025-11-27_07-33-26][21924][Info] upic::Loading plugins from system fallback plugins folder: C:\Program Files\Common Files\Adobe\UXP\Plugins\External
[2025-11-27_07-33-26][21924][Info] upic::Loading plugins from user fallback plugins folder: C:\Users\profp\AppData\Roaming\Adobe\UXP\Plugins\External
[2025-11-27_07-33-26][21924][Info] upic::Loading plugins from hybrid fallback plugins folder: C:\Program Files\Common Files\Adobe\UXP\Plugins\profp\External
[2025-11-27_07-33-26][21924][Info] upic::Number of plugins added from system's fallback: 0
[2025-11-27_07-33-26][21924][Info] upic::Number of plugins added from user's fallback: 0
[2025-11-27_07-33-26][21924][Info] upic::Number of plugins added from hybrid's fallback: 0
[2025-11-27_07-33-28][21924][Error] [general] Plugin com.adobe.dva.export.queue : Expected a width for the plugin icon
[2025-11-27_07-33-28][21924][Info] [general] Plugin com.adobe.frameio.uxp : Scaled Icon : icons/frameio@1x.png not found
[2025-11-27_07-33-28][21924][Info] [general] Plugin com.adobe.frameio.uxp : Scaled Icon : icons/frameio@2x.png not found
[2025-11-27_07-33-28][21924][Warn] [general] Plugin com.adobe.frameio.uxp : Expected the icon to have a 1X scaled file
[2025-11-27_07-33-28][21924][Info] [general] Plugin com.adobe.frameio.uxp : Scaled Icon : icons/frameio@1x.png not found
[2025-11-27_07-33-28][21924][Info] [general] Plugin com.adobe.frameio.uxp : Scaled Icon : icons/frameio@2x.png not found
[2025-11-27_07-33-28][21924][Warn] [general] Plugin com.adobe.frameio.uxp : Expected the icon to have a 1X scaled file
[2025-11-27_07-33-28][21924][Info] [general] Plugin com.adobe.stock.unified.content.panel : [v4] Using Default Value for Icon species
[2025-11-27_07-33-28][21924][Info] [general] Plugin com.adobe.stock.unified.content.panel : [v4] Using Default Value for Icon species
[2025-11-27_07-33-36][21924][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : [v4] Using Default Value for Icon species
[2025-11-27_07-33-36][21924][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : [v4] Using Default Value for Icon species
[2025-11-27_07-33-36][21924][Error] [general] Plugin com.adobe.substance-3d.viewer.ps : Expected 'host.app' to be premierepro
[2025-11-27_07-33-36][21924][Error] [general] Failed to parse the manifest.json file.
[2025-11-27_07-33-36][21924][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2025-11-27_07-33-36][21924][Info] [general] analyticsTracker_ is being accessed without setting
[2025-11-27_07-33-36][2052][Info] [general] analyticsTracker_ is being accessed without setting
[2025-11-27_07-33-37][2052][Warn] [console] The provided component class (ee)
has already been declared as an observer component.
[2025-11-27_07-33-37][2052][Warn] [console] The provided component class (Oe)
has already been declared as an observer component.
[2025-11-27_07-33-37][2052][Warn] [console] The provided component class (F)
has already been declared as an observer component.
[2025-11-27_07-33-37][2052][Warn] [console] The provided component class (ae)
has already been declared as an observer component.
[2025-11-27_07-33-37][2052][Warn] [console] The provided component class (le)
has already been declared as an observer component.
[2025-11-27_07-33-37][2052][Warn] [console] The provided component class (de)
has already been declared as an observer component.
[2025-11-27_07-33-37][2052][Warn] [console] The provided component class (ve)
has already been declared as an observer component.
[2025-11-27_07-33-37][2052][Warn] [console] The provided component class (Ae)
has already been declared as an observer component.
[2025-11-27_07-33-37][2052][Warn] [console] The provided component class ($)
has already been declared as an observer component.
[2025-11-27_07-33-37][2052][Warn] [console] The provided component class (ie)
has already been declared as an observer component.
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [AnalyticsCacheController] Initializing Analytics Cache Controller. The cache will be kept for 72 hours and the current time slot is 490069
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [AnalyticsCacheController] The maximum cache size is 1048576 bytes and the maximum batch size is 30
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [AnalyticsCacheController] There are 0 cache keys in the local storage, with a total of 0 events
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot: 490069
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [MainStore] Internet connectivity: ONLINE
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [Performance] 518 PERF - Start Screen Init start
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [StartScreen] CCX Start v10.3.1.2
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [StartScreen] [HostData] {
"Product": "premierepro",
"Product ID": "PPRO",
"Product Code": "PPRO",
"BuildNumber": "2",
"Version": "25.6.1",
"Platform": "Windows"
}}
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [Performance] 541 PERF - Sophia Init start
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [Performance] 542 PERF - Ututs Init start
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [Performance] log perf event: time: 12 message: Locale Init
[2025-11-27_07-33-37][2052][Error] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [imsBridge] IMS config not set
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [Performance] 554 PERF - Locale Init done: 12
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [Performance] 556 PERF - IMS Init start
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [Performance] 557 PERF - IMS.updateUserProfile start
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [Performance] 558 PERF - MainStore Init start
[2025-11-27_07-33-37][2052][Info] [general] analyticsTracker_ is being accessed without setting
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [ExpressTemplatesImporter] Initialized plugin
[2025-11-27_07-33-37][2052][Default] [console] Thu, 27 Nov 2025 13:33:37 GMT [HS] [Performance] 657 PERF - Shared Settings Init start
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [StartScreen] HS panel was created
[2025-11-27_07-33-38][2052][Default] [console] [UAB v2.18.0-17] sentry.io initialized...
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [SophiaBase] Data Loader for Utut: Use File Accessor to get data.
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [FileAccessorDataLoader] Data Loader for utut: Get data using File Accessor.
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [FM Shared Settings Handler] Shared Settings Handler initialized
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1012 PERF - Migrate Shared Settings start
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [FM Shared Settings Migrator] Migration of shared settings not needed
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1021 PERF - Shared Settings Make Request start
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\profp\AppData\Roaming\Adobe\CCX Welcome\data\PPRO-25.6.2.001-en_US-29a7775a-8369-4755-8914-7c9aeee422b5.json
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [SophiaBase] Setting data to the cache for Home
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":"88099862-3bef-4922-988b-8b08e1ab4ae9#6f7ddd3d-0572-4a03-976c-2971be52ee7e:::","url":"https://odin.adobe.com/content/dam/ccfirstmile/PPRO/en_US/experienceHomeMx19/PrD-GA-MAX-2025-Generative-Extend-665.cfm.gql.json"}
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":"88099862-3bef-4922-988b-8b08e1ab4ae9#6f7ddd3d-0572-4a03-976c-2971be52ee7e:::","url":"https://odin.adobe.com/content/dam/ccfirstmile/PPRO/en_US/componentWhatsNewToastal/Pr-Whats-New-Panel-Test-Q1FY22.cfm.gql.json"}
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1056 PERF - Shared Settings Make Request start
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\profp\AppData\Roaming\Adobe\CCX Welcome\learn\PPRO-25.6.2.001-en_US-28ef5572-71e5-4cac-ac5a-aa5db74c8125.json
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [SophiaBase] Setting data to the cache for Utut
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":"88099862-3bef-4922-988b-8b08e1ab4ae9#6f7ddd3d-0572-4a03-976c-2971be52ee7e:::","url":"https://utut-service.adobe.com/api/ututs?api_key=UtutSophiaCampaign1&metadata.platforms[]=in-app&status=live&metadata.application.sap_code=PPRO&locale=en_US&aem_id=premiere-pro/how-to/in-app/040-save-time-with-different-preview-options-in-premiere-pro&aem_id=premiere-pro/how-to/in-app/try-generative-extend&aem_id=premiere-pro/how-to/in-app/animation-basics&aem_id=premiere-pro/how-to/in-app/create-rough-cut-text-based-edit&aem_id=premiere-pro/how-to/in-app/036-make-beauty-spots-sparkle&aem_id=premiere-pro/how-to/in-app/cut-to-the-beat&aem_id=premiere-pro/how-to/in-app/020-add-speed-ramping&aem_id=premiere-pro/how-to/in-app/032-make-food-colors-pop"}
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":"88099862-3bef-4922-988b-8b08e1ab4ae9#6f7ddd3d-0572-4a03-976c-2971be52ee7e:::","url":"https://utut-service.adobe.com/api/recommendation/tutorial/123?metadata.application.sap_code=PPRO&locale=en_US&metadata.platforms=helpx&api_key=EngagementStream1&max_tutorials=15"}
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] log perf event: time: 512 message: MainStore Init
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1070 PERF - MainStore Init done: 512
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1071 PERF - Migrate Shared Settings done: 59
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] log perf event: time: 514 message: IMS.updateUserProfile
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1071 PERF - IMS.updateUserProfile done: 514
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] log perf event: time: 549 message: Sophia Init
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1090 PERF - Sophia Init done: 549
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] log perf event: time: 549 message: Ututs Init
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1091 PERF - Ututs Init done: 549
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [FM Shared Settings Handler] Loading User SharedSettings
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1093 PERF - Load Users Shared Settings done: 1
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [FM Shared Settings Handler] Get data
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [FM Shared Settings Handler] Get data
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1095 PERF - Shared Settings Make Request start
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [FM Shared Settings Handler] Get data
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1096 PERF - IMS.updateAccessToken start
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1097 PERF - Shared Settings Make Request done: 76
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1097 PERF - Shared Settings Make Request done: 41
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1097 PERF - Shared Settings Make Request done: 2
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] log perf event: time: 440 message: Shared Settings Init
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1097 PERF - Shared Settings Init done: 440
[2025-11-27_07-33-38][2052][Warn] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [StartIngestUtil] Analytics event missing Sophia data: {"surfaceId":"PES_FEATURES"}
[2025-11-27_07-33-38][2052][Default] [console] closeable true
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [FMS] [UserIntent] Unable to get user intent.
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [FMS] [UserIntent] TypeError: e.utils.sophia.getUserIntentContent is not a function
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [FMS] [UserIntent] Unable to get user intent.
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [FMS] [UserIntent] TypeError: e.utils.sophia.getUserIntentContent is not a function
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Drover] CCX-Start-Drover : Home screen visibility set to visible without back button.
[2025-11-27_07-33-38][2052][Default] [console] [Performance] Recents rendering 19085
[2025-11-27_07-33-38][2052][Default] [console] [mobx.trace] 'Ln.render()' tracing enabled
[2025-11-27_07-33-38][2052][Default] [console] [Recents#render] elements= 9 assets= 0
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1492 PERF - premierepro - Recents are ready to render
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Drover] PPRO: Recent files provided. No. of items = 9
[2025-11-27_07-33-38][2052][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2025-11-27_07-33-38][2052][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] log perf event: time: 1498 message: UI Ready
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1498 PERF - UI Ready
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] log perf event: time: 445 message: IMS.updateAccessToken
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1541 PERF - IMS.updateAccessToken done: 445
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] log perf event: time: 987 message: IMS Init
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1543 PERF - IMS Init done: 987
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [AvatarDataLoader] Avatar Loader: Get data using File Accessor.
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [AvatarDataLoader] clearInterval for avatarFetchInterval
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [AvatarDataLoader] Avatar Loader: Avatar file found and set using File Accessor. Path: C:/Users/profp/AppData/Roaming/Adobe/CCX Welcome/avatar/assets/5f4ee157-744a-4497-8fb4-82f7f9309b7d.png
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2025-11-27_07-33-38][2052][Warn] [console] Thu, 27 Nov 2025 13:33:38 GMT [FMS] [fs] fs.pathExists(plugin:/debug.json) :: error checking the file: Error: Failed to invoke the stat. File Path: C:\Program Files\Common Files\Adobe\UXP\extensions\com.adobe.ccx.start-10.3.1\debug.json
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] log perf event: time: 1574 message: Interactive Ready
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1574 PERF - Interactive Ready
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] log perf event: time: 1057 message: Start Screen Init
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1575 PERF - Start Screen Init done: 1057
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [FileAccessorDataLoader] Successfully read data from file PPRO-25.6.2.001-en_US-29a7775a-8369-4755-8914-7c9aeee422b5.json and wrote response in C:\Users\profp\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\PPRO-25-6-1-en_US-489F4BB5CC274B9585F4014C07879720.json
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [FileAccessorDataLoader] Successfully read data from file PPRO-25.6.2.001-en_US-28ef5572-71e5-4cac-ac5a-aa5db74c8125.json and wrote response in C:\Users\profp\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\PPRO-25-6-1-en_US-66026D1398EF4090AA1BF3DAE8E7F950.json
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [Performance] 1662 PERF - Late Loads start
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [AnalyticsIngestController] analytics.ingest processing life cycle events 1
[2025-11-27_07-33-38][2052][Default] [console] Thu, 27 Nov 2025 13:33:38 GMT [HS] [AnalyticsIngestController] analytics.ingest life cycle events processed
[2025-11-27_07-33-38][2052][Info] [general] analyticsTracker_ is being accessed without setting
[2025-11-27_07-33-39][2052][Default] [console] Thu, 27 Nov 2025 13:33:39 GMT [HS] [UAM] Initialized plugin
[2025-11-27_07-33-39][2052][Default] [console] [mobx.trace] 'Ln.render()' is invalidated due to a change in: 'Ln@858.recentsProps'
[2025-11-27_07-33-39][2052][Default] [console] [Performance] Recents rendering 19396
[2025-11-27_07-33-39][2052][Default] [console] [Recents#render] elements= 9 assets= 0
[2025-11-27_07-33-39][2052][Default] [console] Thu, 27 Nov 2025 13:33:39 GMT [HS] [Drover] Analytics enabled state changed to true
[2025-11-27_07-33-39][2052][Default] [console] Thu, 27 Nov 2025 13:33:39 GMT [HS] [AnalyticsIngestController] analytics.ingest changed (mode: prod) to: active
[2025-11-27_07-33-39][2052][Default] [console] Thu, 27 Nov 2025 13:33:39 GMT [HS] [AnalyticsIngestController] analytics.ingest is enabled, processing all cached events
[2025-11-27_07-33-39][2052][Default] [console] Thu, 27 Nov 2025 13:33:39 GMT [HS] [AnalyticsCacheController] Processing next local cache key: analytics_cache_hs-490069 with 17 events
[2025-11-27_07-33-39][2052][Default] [console] Thu, 27 Nov 2025 13:33:39 GMT [HS] [AnalyticsCacheController] There are currently 17 payloads in temp cache, will send a batch of size 17
[2025-11-27_07-33-39][2052][Default] [console] Thu, 27 Nov 2025 13:33:39 GMT [HS] [Performance] log perf event: time: 145 message: Late Loads
[2025-11-27_07-33-39][2052][Default] [console] Thu, 27 Nov 2025 13:33:39 GMT [HS] [Performance] 1807 PERF - Late Loads done: 145
[2025-11-27_07-33-39][2052][Default] [console] Thu, 27 Nov 2025 13:33:39 GMT [HS] [Performance] log perf event: time: 1810 message: All done
[2025-11-27_07-33-39][2052][Default] [console] Thu, 27 Nov 2025 13:33:39 GMT [HS] [Performance] 1810 PERF - All done
[2025-11-27_07-33-39][2052][Default] [console] closeable true
[2025-11-27_07-33-39][2052][Default] [console] [mobx.trace] 'Ln.render()' is invalidated due to a change in: 'Ln@858.recentsProps'
[2025-11-27_07-33-39][2052][Default] [console] [Performance] Recents rendering 19465
[2025-11-27_07-33-39][2052][Default] [console] [Recents#render] elements= 9 assets= 0
[2025-11-27_07-33-39][2052][Default] [console] closeable true
[2025-11-27_07-33-39][2052][Default] [console] Thu, 27 Nov 2025 13:33:39 GMT [HS] [AvatarDataLoader] Successfully read data from file 9294bf62-1995-439e-8947-b928a1a9f2ac.json and wrote response in C:\Users\profp\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\PPRO-25-6-1-en_US-113F9647608049D39E11B4FEB19145D6.json
[2025-11-27_07-33-44][2052][Default] [console] Thu, 27 Nov 2025 13:33:44 GMT [HS] [StartScreen] HS panel was destroyed
[2025-11-27_07-33-44][2052][Default] [console] Thu, 27 Nov 2025 13:33:44 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2025-11-27_07-33-48][2052][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: SAM init timed out
[2025-11-27_07-33-48][2052][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: SAM init timed out
[2025-11-27_07-33-49][2052][Default] [console] Thu, 27 Nov 2025 13:33:49 GMT [HS] [AnalyticsCacheController] Removed the latest batch (17 size) from the local cache key: analytics_cache_hs-490069
[2025-11-27_07-33-49][2052][Default] [console] Thu, 27 Nov 2025 13:33:49 GMT [HS] [AnalyticsCacheController] There are currently 4 payloads in temp cache, will send a batch of size 4

 

Reverting to the previous version of Premiere Pro didn't resolve the issue, but I have dont a handful of edits on the previous version without this restart bug. Any ideas?

debug database:
drawbot.ForceCheckForMultilineString false false
dvacore.TraceRecorder.StartupCommand
AddUTCTimestampToTraces false false
dvaappsupport.betafeature.SimulateExternalAdobeID false false
oscomponentregistry.auto_property_save_delay_secs 60 60
AddTimestampToLogFileNames false false
MC.UI.UsePrepPlaybackDialogInAutomation false false
dvaaudiodevice.AlwaysRunning true true
CreateLogFilesThatDoNotExist false false
MaxLogSize 0 0
UseHostIOForFileSystem false false
dvacore.async-init.disabled false false
MediaCache.EnableSubFolderSplitting true true
TraceAsync false false
ApplicationLanguage en_US en_US
sdm.logging.disable.dictionary.asserts false false
dvaml.EnableORTGPUEvaluator true true
dvaappsupport.betafeature.kReleasedOnly false false
ApplicationLanguageBilingual false false
CodeProfiler_InitialVolume 5 5
dvaui.ReducedContrastForegroundColor 600 600
UseAdobeCleanFont true true
dvaaudiodevice.EnableTestTone false false
DS.GPUSnifferOverride 0 0
GF.ProfileKernels false false
DS.ForceCPUOnly false false
CodeProfiler_AutoStart false false
Use AdobeClean (not UX) in V7 true true
Assert on AdobeCleanUX usage in V7 false false
Effects.EnableExperimental false false
dvasystemcompatibilityreport.use_installed_blocklist false false
dvasystemcompatibilityreport.force_blocklist_match false false
ExporterMPEG4.Feature.Allow_Intel_HW_Export true true
DynamicLink.ConnectionStrategyEmulationEnabled false false
dvasystemcompatibilityreport.force_blocklist_match_by_name false false
LogTimeInTicks true true
dvascripting.EnabledInternalDOM false false
dvaui.uiautomation_testing_enabled false false
dvaui.wacom_support_enabled false false
dvauxphost.DebugUXPDir debug file path debug file path
dvaaudiodevice.EnableVirtualDevice false false
dvacrashreporter.SuppressCrashHandlerDialog false false
HighlightPNGImageDrawing false false
DS.GPUSnifferLaunchTimeout 30000 30000
frameiolib.preview
frameiolib.environment 0 0
LaunchWinProcessesFromOwnDirectory false false
DS.GPUSnifferExecutionTimeout 10000 10000
dvaml.AddComputeDevices true true
dvascripting.Debugger false false
dvascripting.DebuggerBreakOnStart false false
GF.OpenCL.UseKernelCache true true
ExporterMPEG4.Feature.Allow_Nvidia_HW_Export true true
ThirdPartyUseStage false false
dvaaudiodevice.MME.NewSampleRateList false false
dvaml.OverwriteORTThreadPool 0 0
IR.disableAVX false false
DS.ForceTotalFailure false false
IR.disableAVX2 false false
DvEncodeInstanceCount 0 0
DS.DisableDirectXDisplay false false
Bravo.defaultLanguage false false
DS.GPUSnifferAlwaysUseSentry false false
MF.MemoryControlLoopActive true true
dunamis.send.events.via.both.transports false false
ML.MaxPlaybackSpeed 32 32
dvaaudiodevice.EnableRealtimeBlockingAccessFromIOThread false false
dvaaudiodevice.ForceNoDevices false false
dvaaudiodevice.ForceSelectVirtualDevice false false
ImporterHost.EnableSyntheticAudioGenerator false false
DS.disable_WGL_INTEL_cl_sharing true true
MC.UI.PrepPlaybackReportingParameters 10000,5,2,2000 10000,5,2,2000
ML.LoadTestingPluginsAtStartup false false
DSEnableOpenGL true true
EA.Config.LocalHub.Port 0 0
AudioAsioEnabled true true
ExporterMPEG4.Feature.Allow_AMD_HW_Export true true
ProjectConverters.AAF.Import.UseUpdatedSerializer false false
CAIServiceStaging false false
GF.DirectX.IgnoreGPUSniffer false false
GF.PrimaryDeviceIndex 0 0
dvamediabrowser.threads.ContentLowPriority -1 -1
dvamediabrowser.threads.ContentHighPriority -1 -1
EA.MediaFinder.MaxTimeToSpendOnASlowVolumeMS 2000 2000
EA.MediaFinder.MaxFilesToScanOnASlowVolume 20 20
ML.UseKnownPluginsCache true true
ML.CreateKnownPluginsJSON false false
AME.UserPresetCacheFile true true
DvaMarshalRPCLogging false false
DS.UseDpiAwareMonitorQuery false false
ML.EffectPluginManager.ProvokeCrash false false
CrashReporterSentry.EnableSentryStackTrace false false
CrashReporterSentry.EnableSymbolicatedStackTrace true true
AudioOutputOnlyUI false false
GF.LazyHostCachePurge true true
dvaaudiodevice.IgnoreSetIOSettings false false
MFDiskCacheManager.DefaultFreeSpacePercentagePerVolume 10 10
MFDiskCacheManager.DiskSweepInterval 600000 600000
AllowDynamicLinkToOwnProjectType false false
GF.HostAssetCachePercent 0.0250000003725 0.0250000003725
dvanet.UploadCompressionMinimumSize 65536 65536
DS.DisablePixelFormatShaders false false
GPUAnalytics.EnableSDMLogging true true
GF.ForceDirectXCompute -1 -1
GF.DisableAcceleratedRenderer false false
GF.SupportCPUDevices false false
GF.LockTimingsThreshold 1 1
GF.VideoMemoryMB 0 0
GF.DirectX.ValidationLayer false false
EnableMatchSourceForAll false false
GF.EnableZeroCopy true true
DVASE.AOV.Cluster.Enable true true
ExporterQT.AnimationNativeEncoderEnabled true true
GF.OpenCL.IntelDiscrete_UseForceSPM true true
DS.ForceEnableVsync false false
GF.CL_CONTEXT_INTEROP_USER_SYNC true true
ImporterSVG.Enabled false false
EA.MediaFinder.EnableSyncDirectoryScanForFastMediaSearch true true
Player.DirectXAcceleratedRenderer true true
GF.DeviceSoftPoolFactor 50 50
GF.DeviceHardPoolFactor 75 75
GF.HostPoolFactor 10 10
GF.EnableOpenCLQueueProfiling true true
GF.ForceSync false false
GF.DisableMemoryPooling true true
Suppress D2D in Drover V7 false false
GF.LockTimings false false
GF.DeviceAssetCachePercent 20 20
SuppressPeakFileGeneration false false
AudioSupport.MonitorMixer.PrefetchRangeDuration 2 2
MZ.DebugMediaCache false false
mz.embeddings.cpuCoreFraction 3 3
aelib.OverDL false false
GF.RenderWithDiscreteOnly true true
GF.EnableMultipleGPUs true true
dunamis.print.to.console.requires.relaunch false false
dunamis-force-immediate-send false false
drawbot.Direct2D.enableDebugLayer false false
dvaworkspace.FrameAndPanelClipOSChildren true

2 replies

Peru Bob
Community Expert
Community Expert
November 27, 2025

Does it happen only with File > Import, or also by dragging from explorer into the Project Panel or timeline?

R Neil Haugen
Legend
November 27, 2025

This forum is primarily user to user, and I doubt there's about any of us can 'read' those UXPlog files. Not very useful for posting.

 

But information as to exactly how and what you can do, and what leads to this crash, is useful.

 

So ... if you don't import, can you work on media already in a project without trouble?

Everyone's mileage always varies ...