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The Stars
The Stars
Participant
May 22, 2024

Imported files suddenly lost link

  • May 22, 2024
  • 3 replies
  • 240 views

Hello everybody I was working on editing in Premiere Pro and suddenly all the linked files lost connection. I have already restarted the application, cleared the media cache and restarted the computer. But it still didn't work. There are dozens or even more than 100 files that have lost links. Has anyone been through this and could help me?

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    3 replies

    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    May 24, 2024

    Google drive (and other cloud sync utilities) can block PPro's access to media; when that happens, PPro marks the media offline.

    The Stars
    The StarsAuthor
    Participant
    May 23, 2024

    Hi Bruce. All media is on Google Drive. I was working on the file and suddenly it unlinked them all. When I went to link file by file it already played in the correct folder where it is, this is strange. He knows where he is but he unlinked.

    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    May 22, 2024

    Is all that media on the same storage? 
    Was the missing media on a local disk, or the network? 
    Did the storage volume (or a containing directory) get moved, or renamed? 

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