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2 replies

Community Manager
Oct 1, 2025 7:55 PM UTC

Hi @TheCompassPointGroup, 

Welcome to the Premiere forums and sorry for the issues. Let us know if converting the file helps.

Is this happening with a single file or multiple files? Where are the files from?

 

If you see these issues again we need a few more details to help like Premiere Pro version you are on and hardware specs please see How to Report a Problem. 

Sorry for the frustration, 

Dani

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Peru Bob
Community Expert
Community Expert
Sep 27, 2025 1:12 AM UTC

Try converting the mp3 to wav before importing.

Sometimes Premiere Pro doesn't like mp3 files.

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