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kenn68121511
kenn68121511
Participant
October 4, 2025
Needs More Info

Imports never seem to work

Why did I pay for your product when I have to use converters to convert videos and audio to import into your software?  Get it together Adobe.  You hold a monopoly on a product, it shouldn't be this dysfunctional.

2 replies

Community Manager
Dani_V.Community Manager
Community Manager
October 6, 2025

Hi @kenn68121511, 

Thank you for reporting a problem and sorry you've been experiencing issues. We can try to help and look into this further with a few more details, like file and media information, Premiere Pro version you are on, and hardware specs. Please see How to Report a Problem.

Sorry for the frustration, 
Dani

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R Neil Haugen
R Neil Haugen
Legend
October 4, 2025

Sadly that wasn't all that useful, as 'we' don't have a clue what codecs you're not able to import. And produced by what.

 

Premiere is designed primarily as a video NLE for camera produced media. And works with most camera made clips. Some of the raw clips, like BlackMagic, do require a plugin to use in Premiere.

 

Even most screen recording apps can make clips that work fine in Premiere as long as you don't choose certain options. I use OBS a lot for recording tutorials, and use the mp4 option there without troubles.

 

So ... what specific format/codecs are not working for you?

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