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RevealEventsGroup
RevealEventsGroup
Participant
May 20, 2026

In 26.2.2, the app would freeze whenever I needed to open a drop-down in the menu.

  • May 20, 2026
  • 2 replies
  • 14 views

I was using the latest version, 26.2.2. Everything was mostly fine, but whenever I need to click into a drop-down menu, it freezes up. Sometimes it will do the action I attempt to make, but sometimes it won't. This also happened when attempting to crop a video in the Properties tab. The Effect Controls seem to work fine. It will sometimes take multiple minutes for it to unfreeze. I reverted back to 26.0.2, and now it’s working great.

      2 replies

      bernerj0517
      bernerj0517
      Participant
      May 26, 2026

      I had the same issue and resolved it by rolling back the software update.  Running a mouse cursor down the menu will not highlight commands, and clicking on commands cause 1-minute freezes.

      IanB_360
      Community Manager
      IanB_360Community Manager
      Community Manager
      May 25, 2026

      Hi ​@RevealEventsGroup 
      A few questions:

      • What operating system are you using?
      • Does the freeze occur in all projects, including a brand-new project?
      • Which specific drop-down menus trigger the issue (Properties panel, Effects panel, Export settings, etc.)?
      • When Premiere freezes, does the UI become completely unresponsive, or does the drop-down eventually appear after a delay?
      • Are you using any third-party panels, extensions, or plug-ins?

      You mentioned that cropping via the Properties panel triggers the behavior, while Effect Controls works normally. 

      If possible, could you provide a short screen recording showing:

      1. The menu interaction that causes the freeze.
      2. The delay before recovery.
      3. The same workflow working normally in 26.0.2.

      Here to help
      Ian

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