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michaelm11605974
michaelm11605974
Known Participant
April 24, 2023

Mac Studio - Blackmagic Extreme 3 Bug Report

  • April 24, 2023
  • 24 replies
  • 2317 views

Hi,

 

Mac Studio 12.6.2 Apple M1 Max - Blackmagic Extreme 3 - Thunderbolt 3.0

 

Premiere Pro timeline/source window playback freezes after a certain amount of pause/plays. You can still move the play head across the timeline/source window, but with no updated/live playback through the reference monitor. The picture will be frozen on the frame when the bug has occurred.

 

The only way to resolve this is to restart Premiere Pro. If you press the space bar to pause/play repeatedly, you can enact this bug in around 2/3 minutes.

 

I have rolled Premiere Pro back to v22 and Blackmagic Video Desktop back a full version with the same bug being present.

 

Blackmagic Support have replicated the issue on their end - although they are unsure if the issue is Blackmagic or Adobe specific.

 

I would add - this bug is not present on our PC editing station running the same software and hardware.

 

 

 

    24 replies

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    M
    Community Manager
    mstegnerCommunity Manager
    Community Manager
    September 27, 2023

    Can you post the information I requested above?

      michaelm11605974
      michaelm11605974Author
      Known Participant
      September 27, 2023

      This issue is now affecting our PC systems - one with Ultra Studio PCI Cable Kit the other with a Decklink Card. Both Mac and PC's playback is locking up and won't restart until Premiere is restarted. Disabling Blackmagic Playback fixes the issue.

       

      michaelm11605974
      michaelm11605974Author
      Known Participant
      April 24, 2023

      Hi - The Extreme 3 is actually back at our reseller for repair as we thought it was possibly a hardware issue - Blackmagic have since confirmed they are seeing the exact same bug within their testing lab.

       

      During the initial problem-solving phase, I did switch the audio hardware/playback setting to everything but the original settings without any success. No option within Audio Hardware fixed the issue.

      M
      Community Manager
      mstegnerCommunity Manager
      Community Manager
      April 24, 2023

      Hi, Can you post screen shot of "Preferences>Playback..." and "Preferences>Audio Hardware..." so we can see how you have your system configured?

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