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Chris Spiegl
Community Expert
Chris SpieglCommunity Expert
Community Expert
Apr 12, 2023 10:52 AM UTC
Released

MacBook M1 Max Exported H265 File (AME/PP) can not playback / seek

I have been using the M1 Max + Premiere Pro for years at this point but with the recent release I got problems for about a month or two now which I never had before.

 

When I export a file with H.265 at 4k or 1080p, the file ends up not being playable in preview, QuickTime, VLC, or Premiere Pro for that matter (importing it again into a new sequence).

 

The exported file is NOT playable when exporting h.265 longer than 10 minutes with:

- Premiere Pro 2023.2

- Media Encoder 2023.2.1

- Premiere Pro 2023.2 on M1 with Intel Version (Rosetta)

- Premiere Pro Beta 2023.4

 

This problem is happening no matter if I export with Premiere Pro or with Media Encoder.

 

Export works normally when:

- exporting to h.264

- exporting with an Intel MacBook to h.265

- exporting to h.265 with DaVinci Resolve

 

I've not had this issue in December but it's been annoying recently that I can't use H.265 any more for the exports.

 

I hope this can be fixed / figured out soon.

 

Technical Details:

- MacBook Pro M1 Max

- Premiere Pro 23.2

    43 replies

    Show previous replies
    Chris Spiegl
    Community Expert
    Chris SpieglCommunity ExpertAuthor
    Community Expert
    Apr 19, 2023 8:41 AM UTC

    We now also confirmed the same export issues on the M1 MacBook Air. H.265 exported files stutter when playing back.

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      nyanthecreator
      nyanthecreator
      Participant
      Apr 18, 2023 1:31 PM UTC

      Same problem with same specs!

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        Chris Spiegl
        Community Expert
        Chris SpieglCommunity ExpertAuthor
        Community Expert
        Apr 12, 2023 11:01 AM UTC

        Added information: what happens is that I can open the file and it starts to play but as soon as I jump into the middle of the file it just gets stuck while seeking and takes forever to load.

         

        When I open the file in Premire Pro and put it into a sequence and try to jump around with the playhead and play the video from various places, it's not working and Premiere Pro just hangs and does uses 100% of all my CPU and RAM over time.

         

        Same when I try to transcode the "broken h.265" file with Media Encoder.

         

        So reading the file seem pretty broken and it's only when I export the file with Premiere Pro or Media Encoder.

         

        I really hope this can be figured out 👍.

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