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Chris Spiegl
Community Expert
Chris SpieglCommunity Expert
Community Expert
April 12, 2023

MacBook M1 Max Exported H265 File (AME/PP) can not playback / seek

  • April 12, 2023
  • 43 replies
  • 4711 views

I have been using the M1 Max + Premiere Pro for years at this point but with the recent release I got problems for about a month or two now which I never had before.

 

When I export a file with H.265 at 4k or 1080p, the file ends up not being playable in preview, QuickTime, VLC, or Premiere Pro for that matter (importing it again into a new sequence).

 

The exported file is NOT playable when exporting h.265 longer than 10 minutes with:

- Premiere Pro 2023.2

- Media Encoder 2023.2.1

- Premiere Pro 2023.2 on M1 with Intel Version (Rosetta)

- Premiere Pro Beta 2023.4

 

This problem is happening no matter if I export with Premiere Pro or with Media Encoder.

 

Export works normally when:

- exporting to h.264

- exporting with an Intel MacBook to h.265

- exporting to h.265 with DaVinci Resolve

 

I've not had this issue in December but it's been annoying recently that I can't use H.265 any more for the exports.

 

I hope this can be fixed / figured out soon.

 

Technical Details:

- MacBook Pro M1 Max

- Premiere Pro 23.2

    43 replies

    Show previous replies
    Chris Spiegl
    Community Expert
    Chris SpieglCommunity ExpertAuthor
    Community Expert
    April 19, 2023

    We now also confirmed the same export issues on the M1 MacBook Air. H.265 exported files stutter when playing back.

      nyanthecreator
      nyanthecreator
      Participant
      April 18, 2023

      Same problem with same specs!

        Chris Spiegl
        Community Expert
        Chris SpieglCommunity ExpertAuthor
        Community Expert
        April 12, 2023

        Added information: what happens is that I can open the file and it starts to play but as soon as I jump into the middle of the file it just gets stuck while seeking and takes forever to load.

         

        When I open the file in Premire Pro and put it into a sequence and try to jump around with the playhead and play the video from various places, it's not working and Premiere Pro just hangs and does uses 100% of all my CPU and RAM over time.

         

        Same when I try to transcode the "broken h.265" file with Media Encoder.

         

        So reading the file seem pretty broken and it's only when I export the file with Premiere Pro or Media Encoder.

         

        I really hope this can be figured out 👍.

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