Mask tracking zero progress

This is unacceptable. I released a pod 3 months ago and shortly after this problem began. At least (and I’m pretty sure I’ve tried other mask options) the ellipse mask tool is not tracking. Masks in general have been awful. Beginning with Premiere Pro 26.2 running on a MacBook with 24 Gigs of RAM, M4 pro chip and alternating between around 200 gigs of space an 800 gigs of space up until now - 26.5 on the same machine (with 387 gigs of space) the mask has been absolute dog.

It is obviously not a machine issue, and to continue to ask the questions about more information is insulting to the consumer. This is obviously an Adobe bug.

For a company valued at ~$100B with executives making in excess of $15m a year, charging $35 dollars a month (on supposedly a discount) this is unacceptable. 

I have used this line before with another tech company, but it applies here as well - were these engineers thrown into their positions in a tsunami where they both had no clue that they would be programming creative tech tools and had no idea how to do it? 

In a capitalist society this is COMPLETE garbage.

I love Adobe products for their functionality, innovation and ease of use. They are the creme de la creme. However, the last 10 months+ you guys have really dropped the ball. Again this is completely unacceptable. I cannot fathom how you guys maintain your positions, much less your dignity.

I am a lifelong Jets and Mets fan, so I will continue to support Adobe - but if another company comes to market with comparable innovation, I am out until you guys get your act together.

I don’t understand.

@kelvinproblem , good one! 🙂

It's never going to move. It's not a time/computing power thing. It's broken.

So it hasn't moved in two days, how long do I have to wait?  What is the discount for the software due to this problem?

that worked for me, thanks!

REALY CONSSIDERING TO TRANSFER OUR WHOLE CC TEAM TO RESOLVE

PLEASE ADOBE FIX THE MASK TRACKING ISSUE.

WE ARE PAYING OVER €400,- A MONTH.

FIX IT!!

Any status update on this?  It's been since June since it was "Started", but then changed to a status of "Acknowledged" a few months later.  Is this one of those "we changed our minds" kind of things?

Still having the same issue as everyone else and I have tried the work arounds.. no luck.. 

Hi @KarlRock,

I really appreciate you sharing your succuss with the community.

Thanks,
Kevin