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Participant
March 10, 2024

"Matrix cannot be inverted" error when trying to open Project window

  • March 10, 2024
  • 18 replies
  • 6765 views

I have a lot of old Premiere projects (CS6) that I go back to in order to update older shows to newer versions. I have been using Premiere Pro Creative Cloud now for about 3 years and this issue started happenning since the most recent update to 24.2.1. Normally when I open one of my old CS6 projects, I am told the project is not compatible with the new version of Premiere and to save it as a new project. I rename and accept the new project file and after locating and loading the media I can go about my business updating the content.

 

However, since the latest update, after locating and loading the media an error pops up saying "Matrix cannot be inverted." After the project loads, the Project window is not displayed. But when I go to Window --> Projects and select the project I'm working on, I get the "Matrix cannot be inverted" error message again and the project window does not display. Also, when there was just one project listed under Window --> Projects the first time I go there, subsequent checks show duplicate listings for the same project. This has happened with multiple CS6 projects that I have tried to open in this way.

 

While I have searched for this error to try to find a solution, no one seems to be reporting seeing this error for the same situation as I am here. I have tried the solutions offfered to others, but none of them have worked. This includes switching to another workspace and back and resetting preferences. I reverted to version 20.0.3 and have been able to open, convert, and edit  a CS6 project with no problems. So, while that is a solution, it does not keep me up to date with the app which is the whole point of this subscription thing. So please fix this Adobe. 

18 replies

Participant
August 19, 2024

@Kevin-Monahan Yes, this a good ROT but what about all the tutorial videos and associated project files that now no longer work correctly due to this bug? I can't even view the project in the way it is described in the tutorial. It is making it very difficult to learn.

Kevin J. Monahan Jr.
Community Manager
Community Manager
August 13, 2024

Just a quick thought on this bug and an R.O.T. (rule of thumb) I've learned over the years: @Afsheen24961793qqpl@t.linn@MisterAdvent@Jon382271692vuq@Ann Bens.

 

Using project files from years ago to maintain a legacy post-production workflow is not optimal. The files will become more complex and challenging to maintain as the years pass. Every few versions, find the time to keep your project files up to date in more current versions so they can be opened continually on successive versions.

 

I hope this advice may help you prevent losing mission-critical assets.

 

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Known Participant
August 13, 2024

As of version 24.5.0 (macOS), this issue is still not fixed.

Inspiring
July 13, 2024

I just ran into ths error trying to load a CS6 project.  It has DV AVI files, but from the look of it that has nothing to do with it. The media loaded into AME and rendered just fine.

 

Project window fails to load and when invoked, the error pops up.
System info
    Application: Premiere Pro (Beta) v24.6.0.58
    OS: Windows v10.0.22631, RAM: 63.83 GB GB, CPUs (logical): 16

Participant
June 24, 2024

This is happening to me as well...

Participant
March 16, 2024

Thank you, I appreciate your attention to this very much. I will keep my eyes open for the version with this fix. 

Kevin J. Monahan Jr.
Community Manager
Community Manager
March 10, 2024

Hi @Afsheen24961793qqpl,

Thanks for reporting the issue. The team is already working on the bug, as evidenced by the fix in the current Beta (thank you for reporting @Ann Bens).

Look for a fix in an upcoming version of Premiere Pro. I appreciate you reporting the bug. I am sorry for the frustration this is causing you. Let the community know if we can help you further.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Ann Bens
Community Expert
Community Expert
March 10, 2024

I can reproduce the error.

CS6 project opens fine in the beta 24.3