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Syu112
Participant
Jun 25, 2025 2:10 AM UTC
Needs More Info

Media Offline

"I’ve confirmed that I followed all the installation steps as instructed, but when using the plugin, a 'Media Offline' error appears. Everything else in the software seems to be functioning normally. Could it be that the downloaded preset pack needs to be placed in a specific folder within Premiere Pro?"

    1 reply

    IanB_360
    Community Manager
    IanB_360Community Manager
    Community Manager
    Jun 25, 2025 6:17 PM UTC

    Hi @Syu112 

    And welcome to the Premiere Pro Forum community.  Thank you for taking the time to report a problem. The team needs a little more information to begin troubleshooting. The link here, How to Report a Problem, has steps to provide more information about your bug that can help us identify the issue. 
    Here to help.
    Ian

    Ian

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