Participant

Menu bar (File, Edit, etc.) freezes/lags for 2-3 seconds on RTX 50-series and Intel Ultra 9 (Arrow Lake) mobile architecture in v26.2.

Forum|Forum|1 month ago
April 16, 2026
5 replies
206 views

Detailed Bug Report

System Environment:

Device: HP OMEN 16-ah0xxx (2026 Model)
CPU: Intel Core Ultra 9 275HX (Arrow Lake Architecture)
GPU: NVIDIA GeForce RTX 5080 Laptop GPU (16GB VRAM)
RAM: 64GB DDR5 (5600MHz)
OS: Windows 11 Home Single Language (Build 26200.8246)
Display Setup: Internal 165Hz display + External ASUS VG27AQL1A via HDMI (1440p @ 144Hz)

The Issue: In Premiere Pro v26.2, clicking or hovering over any item on the top menu bar (File, Edit, Clip, Sequence, etc.) causes a significant UI hang/freeze lasting 2 to 5 seconds. This issue is most severe when an external high-refresh-rate monitor is connected.

Observations & Technical Data:

Monitoring via Task Manager shows that during the menu click, GPU 0 (Intel Integrated Graphics) spikes to 40-50% utilization, while GPU 1 (RTX 5080) remains at 1-2%.
It appears that the UI rendering thread is being incorrectly routed through the iGPU instead of the dGPU, creating a bottleneck on the new Intel Ultra 9 architecture.
The issue persists even when Premiere Pro is set to "High Performance" in Windows Graphics Settings.
Disabling audio drivers (Realtek) or overlays (MPO) does not resolve the issue in v26.2.

Steps to Reproduce:

Open Premiere Pro v26.2 on a system with RTX 50-series and Intel Ultra 9 HX.
Connect an external monitor and set it to 144Hz+.
Attempt to open the "File" or "Edit" menu.
Observe the UI freeze.

Verified Workaround: Downgrading to v26.0.2 completely resolves the issue. In the older version, the menu bar is instantaneous and buttery smooth, confirming a regression in the v26.2 UI rendering engine's handling of hybrid graphics on the latest hardware.

L

LUIS EDUARDO34647316dph8

Known Participant

Roll back to version 26.0.1 none of the issues are fix in the latest 26.2.2 Update.

Devin235151432y06

Participant

I too am having this issue:
Premiere Pro intermittently becomes unresponsive when interacting with the top menu bar (e.g., clicking “File,” “Edit,” and other menu items). The application enters a “Not Responding” state for approximately 15–30 seconds before recovering. This behavior is recurring and significantly disrupts editing workflow.

Third-party plugins: None. This is a clean install of Premiere Pro v26.2.
Without external display: This is a PC, but the issue remains with only one display.
New project import: Yes, I tried creating a brand new project in 26.2 and importing the old assets, but the menu bar lag persisted.
Driver Versions:
- dGPU (NVIDIA GeForce RTX 3080 Ti): 32.0.15.9636 (Nvidia Studio Driver)(Date: 4/23/26)
GPU Isolation Test:
- Monitor is plugged into the NVIDIA GPU

S

Simona33828582ai4b

Participant

Hi, I can confirm experiencing the same problem. Asus Proart P16 with a 5080 Nvidia GPU. Everything is up to date and clean as I only freshly set my laptop up couple days ago.

L

LUIS EDUARDO34647316dph8

Known Participant

Bug Report: Severe System Hang when Accessing Menus and Panels
App Version: Adobe Premiere Pro v26.2.0 (Build 65)

Issue Category: Performance / UI Responsiveness

Status: Recurring / Degrades over time

System Specifications
Processor: AMD Ryzen 9 5900XT 16-Core Processor (3.30 GHz)

RAM: 64.0 GB DDR4 3600 MHz

GPU: NVIDIA GeForce RTX 5060 Ti (16 GB VRAM)

Storage: WD_BLACK SN770 NVMe SSD (Firmware: Latest/Current)

Operating System: Windows 11 Pro

OS Version: 25H2

OS Build: 26220.7872

Issue Summary
Opening any top-level menu or interacting with specific utility panels (Properties, Project Manager, Subtitles) causes Premiere Pro and the entire operating system to freeze for 5 to 7 minutes. The issue is cumulative; the application becomes increasingly sluggish the longer it remains open, eventually requiring a full restart to regain temporary functionality.

Steps to Reproduce
Launch Premiere Pro v26.2.0 (Build 65) on Windows 11.

Perform standard editing tasks for a period of time.

Attempt to open any top-level menu (e.g., File, Edit, Clip) or the Project Manager.

Alternatively, use the Properties menu to adjust subtitle parameters, frame positioning, or zoom levels.

Expected Result
The UI should remain responsive, and menus/panels should open instantly without impacting system-wide stability.

Actual Result
Application Hang: The program stops responding immediately upon clicking a menu.

System-Wide Lockup: The entire OS freezes for 5–7 minutes. During this time, the system is completely unresponsive.

Performance Degradation: The "slug-like" behavior worsens progressively during a single session.

Restart Required: Normal operation is only restored after a full application restart.

Additional Observations
Workaround Limitation: Keyboard shortcuts work initially, but they do not prevent the freeze once a mouse-driven menu is triggered.

Hardware Context: Despite high-end specifications (Ryzen 9, 64GB RAM, RTX 5060 Ti), the software fails to maintain UI fluidity, suggesting a critical conflict in Build 65.

Note for Support: This issue significantly impacts professional workflows as it forces a complete system halt multiple times per hour. Please investigate potential memory leaks or UI rendering conflicts specific to this build and high-VRAM GPUs.

jamieclarke

Community Manager

Hi @evoloper - I'm sorry you're experiencing this issue. Can you help answer some questions below:

Do you have any third party plugins or panels installed?

Do you see this issue if you do not have a display connected?

Have you tried creating a new project in version 26.2 and then import your old project?

Can you let us know what your integrated GPU (iGPU) and dedicated (dGPU) driver version is? You can find this information in device manager > display > iGPU or dGPU > driver tab

To isolate if it is a GPU issue can you navigate to Device Manager > Displays and then disable your

integrated (iGPU) or dedicated GPU (dGPU) one at a time

evoloperAuthor

Participant

"Hi! Thanks for the quick response. Here are the details you requested:

Third-party plugins: None. This is a clean install of Premiere Pro v26.2.
Without external display: The issue is much less frequent on the laptop screen alone, but still present as micro-stutters. It becomes a 2-3 second complete freeze specifically when an external 144Hz monitor is connected.
New project import: Yes, I tried creating a brand new project in 26.2 and importing the old assets, but the menu bar lag persisted.
Driver Versions:
- iGPU (Intel Graphics): 32.0.101.8132 (Date: 19-Sep-25)
- dGPU (RTX 5080): 32.0.15.9579 (Nvidia Studio Driver)
GPU Isolation Test:
- When I disable the iGPU in Device Manager, the menus become responsive again, but obviously, this affects system stability and overall performance on a laptop.
- When I disable the dGPU, the lag is still there because the iGPU struggles to render the UI on a high-refresh external display.

Note: As a temporary fix, I downgraded to v26.0.2 and the issue is 100% gone. This confirms it’s a UI rendering regression in v26.2 specifically for the new Intel Ultra 9 / RTX 50-series architecture. Hope this helps!"

0xxl3

Participant

me pasa lo mismo… solo con hacer click en cualquier apartado de premier pro este se congela y dice “no responde”. OJO y se queda congela sin nisiquiera colocarle un video y esto empezo hace una semana aprox. no estoy al tanto de actualizaciones de premier pro pero creo que se me actualizo y esa version esta rota

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