Skip to main content
B
Brian389186485fij
Participant
July 31, 2024

MOGRTS suddenly causing Premiere to crash

  • July 31, 2024
  • 4 replies
  • 509 views

After using mogrt assets regularly for a year, they are suddenly causing Premiere to crash instantly. I've been troubleshooting for two days, including rendering the video from one project and opening it up in a new project (in case the original project was corrupted), but with the same results once I add a MOGRT.

    This topic has been closed for replies.

    4 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    August 1, 2024

    The status of this bug report has been updated.

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Theresa Rostek
    Community Manager
    Theresa RostekCommunity Manager
    Community Manager
    July 31, 2024

    Hi @Brian389186485fij,

     

    Thanks for sending in that information, I was able to see your crash report. There's definitely something bug-worthy in here.

     

    Could you private message me the collected project and the mogrt so we can diagnose?

     

    Thanks,

    Theresa

    Motion Graphics, Premiere Pro
      B
      Brian389186485fijAuthor
      Participant
      July 31, 2024

      I’m using the fully updated version (currently 24.5) on a 2021 Macbook Pro Apple M1 Max running Sonoma 14.5

      The only change we made this week was that we tried moving from our old creative cloud log in to our new one at work. The old log in was -------------------. The new one is ------------------. When I log out of the new account and go back to the old account, everything is functioning properly. But when I am logged into the new account, Premiere is crashing immediately when I try to do anything with graphics and/or MOGRTS. The programs appear to be unstable in this new account, which makes no sense, since the actual programs themselves are the same.

      Edited to remove identifying information

        Theresa Rostek
        Community Manager
        Theresa RostekCommunity Manager
        Community Manager
        July 31, 2024

        Hi @Brian389186485fij,

         

        Sorry you're experiencing crashes. Can you tell me

         

        Did you get the crash reporter dialog box? Please also make sure to select the checkbox AND insert your email address associated with your account. Then please DM me the email address so I can look into what's going on. Also feel free to DM me the mogrt as well if you're able to!

         

        Thanks!
        Theresa

         

        Motion Graphics, Premiere Pro
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices