.mov files filmed on iPhone only importing as audio in Premiere Pro 2025

Hi,

We're currently having a major issue, where any .mov file shot on iPhone (15 Pro) can only be imported (and recognised) as an audio track. It's to be noted that any .mp4 or .mov file obtained via Adobe Stock is able to be added to the timeline without issue.

Existing project files where .mov files were used are now in a 'media offline' state, and when forcing a re-link, convert themselves to an audio track only. 

We've attempted to reset the cache, and have tried different renderers to no avail. And it's worth mentioning that this issue has seeminly cropped up from nowhere; we've not ever had an issue using .mov footage from iPhone.

Attached image shows .mov files only recognised as audio.

Thanks 🙂