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arcadiadb
arcadiadb
Participating Frequently
October 31, 2022

MXF File read error after updating to Premiere Pro 2023

  • October 31, 2022
  • 18 replies
  • 9206 views

Hello,


I just opened my projects after updating to the latest version of Premiere and all my MXF files are showing up squished with half the frame green.  I have no idea what happened.  When I open the files from Finder they look fine, and everything was working perfectly before the upgrade.  See attached image.  Same problem when viewing clips in After Effects as well.  HELP!  I'm on deadline and not sure what to do.  May try downgrading to the last version to see if that fixes it for the immediate project.

 

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    18 replies

    Show previous replies
    Hecubus114
    Hecubus114
    Inspiring
    February 27, 2023

    Having MAJOR issues Premiere 2023 working with XMF files. Extremely laggy, and I contimnuously get the "Error retrieving frame ****" every few seconds. Tried using Neat Video to denoise some footage, which always worked flawlessly before, and now the whole app crashes. Mac Studio with M1 Ultra chip.

    M
    Mediatorget
    Participant
    February 23, 2023

    Very important to fix this, can't import footage from our sony cameras (fs7 and pmw 200( in after effects 2023 that used to work in previous versions.

      P
      Petr28350621x2hs
      Participant
      February 10, 2023

      Still no progress... 😞MXF is realy important file format for SONY camera users.

       

      Mod note: Edited for content. Please abide by Adobe Community Guidelines.

        arcadiadb
        arcadiadbAuthor
        Participating Frequently
        January 12, 2023

        Hi Adobe!  Any updates on this bug?

          arcadiadb
          arcadiadbAuthor
          Participating Frequently
          December 16, 2022

          Just tried out Premiere version 23.1 and the issue seems to persist.  Hopefully a solution can be found sometime soon!  Thanks for your work in investigating it. 

          S
          scott leslie
          Participant
          December 15, 2022

          I'm getting the same issues here use MXF footage from the Varicam LT.

            Kartika Rawat
            Community Manager
            Kartika RawatCommunity Manager
            Community Manager
            October 31, 2022

            Hi there!

            Sorry about the issue. Could you try switching the video renderer to "Software Only" and see if that helps? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-change-the-video-renderer-in-premiere-pro-and-adobe-media-encoder/td-p/9851383#:~:text=In%20Premiere%20Pro%2C%20choose%20File,opens%20the%20Project%20Settings%20window.

             

            Let us know how it goes.

            Thanks,

            Kartika

              arcadiadb
              arcadiadbAuthor
              Participating Frequently
              October 31, 2022

              Hi Kartika, thank you for the reply!  Turning off Hardware Decoding in the Media preferences of Premiere did make the footage show up normally.  (I tried changing the setting in project settings, but that was grayed out in my project.)

               

              Before trying this I also tryed clearing the media cache, which did NOT solve the issue. 

               

              It seems that turning off Hardware Decoding will result in much slower performance so this is not a real fix.  I'll keep working in v 22.6.2 until a real solution can be found.

               

              Thanks!

               

              M
              mayjain7130546
              Participating Frequently
              October 31, 2022

              Hi @arcadiadb,

              Sorry about this issue. We haven't seen this error so far for MXF AVCI files. Can you please share any problematic files? I will check the problem with that specific file locally and update you accordingly.

              Thanks,
              Mayjain

              B
              Community Expert
              Byron CortezCommunity Expert
              Community Expert
              October 31, 2022

              In the Creative Cloud desktop application click on the video tab and in Premiere Pro click on "More info" and this window appears, click on the three dots again and choose "Other versions" so you can install the version again 2022, at least until you can work properly on 2023 (screenshot). Before you do that, you could try going into Project Settings and changing the Renderer in the General tab.

              Byron.
              arcadiadb
              arcadiadbAuthor
              Participating Frequently
              October 31, 2022

              Thanks Byron! Yep, I was able to downgrade which fixed the immediate problem.  Weird issue. Guess I should know better then to upgrade in the middle of a project.  Always thinking it will make things faster not break them, as I think I saw Premiere Pro was supposed to render AVC-Intra footage 2x faster on Applie Silicon.   

               

              Here's more information in on my system and footage in case anyone out there can help solve it:

              Apple M1 Max

              Mac Os 13.0

              MXF info:
              Codec: AVC-Intra4K_LT

              <Manufacturer>Panasonic</Manufacturer>
              <SerialNo.>G7TUA0025</SerialNo.>
              <ModelName>AU-V35LT1G</ModelName>

               

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