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urkodelasheras
Participating Frequently
Jun 28, 2024 4:33 PM UTC
Needs More Info

No funciona ningun codec para mi video en instagram

He exportado un video para instagram de un minuto y poco, al momento de querer subirlo, el cliente con un iphone y yo con un android, no deja reproducir el video, y aparece una imagen como si estuviera corrupto (tampoco lo reproduce la galería, solo con el reproductor VLC):

He probado a exportar un un bitrate menor o mayor, he probado también exportar en Mov. que supuestamente acepta instagram, también probé H.265 y nada

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    12 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jul 17, 2024 1:31 AM UTC

    The status of this bug report has been updated.

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    Jun 30, 2024 10:20 AM UTC

    @urkodelasheras,

     

    My quick searchs (and a brief experiment with Adobe Express, which has Instagram templates) indicates that Instagram and TikTok only allow up to HD options, not 4K.

     

    Stan

     

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      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Jul 17, 2024 1:27 AM UTC

      Hi Korexito,

      I'm Kevin, one of the moderators here. Are you still seeing this issue? Please let the team know. Sorry for the frustration.

       

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      jamc512387
      Participant
      Jun 29, 2024 2:09 PM UTC

      I would look up best export settings for tik tok or use one of the YouTube presets.

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      urkodelasherasAuthor
      Participating Frequently
      Jun 29, 2024 1:53 PM UTC

      The thing is the video is not for me, it for my client that has an iphone (idk witch model) and i have a Samsung galaxy A14, she wants to post it on instagram and tiktok

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      jamc512387
      Participant
      Jun 29, 2024 1:47 PM UTC

      Hi @urkodelasheras - it looks like your profile and levels settings are a bit high.  Most older mobile devices only support h264 main 3.1 while newer models support main 4.1.  Depending on your devices this could be the issue.  What models of devices are you using?

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        urkodelasherasAuthor
        Participating Frequently
        Jun 29, 2024 12:42 PM UTC

        The little picture 1x1 is the image that appears when i try to play the video in the gallery

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        urkodelasherasAuthor
        Participating Frequently
        Jun 29, 2024 12:41 PM UTC

        Sorry first time using community to ask, got consfused responding via email, here are the settings screen.

         

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          jamieclarke
          Community Manager
          jamieclarkeCommunity Manager
          Community Manager
          Jun 28, 2024 6:35 PM UTC

          It doesn't look like your attachments were uploaded.  Can you please try again.

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            urkodelasherasAuthor
            Participating Frequently
            Jun 29, 2024 12:23 PM UTC
            it doesn't let me send you any media from this email, can i use another one?
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            jamieclarke
            Community Manager
            jamieclarkeCommunity Manager
            Community Manager
            Jun 28, 2024 4:40 PM UTC

            Hi @urkodelasheras - Can you provide the steps and the export settings you used so that we can help identify the issue.

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              urkodelasherasAuthor
              Participating Frequently
              Jun 28, 2024 6:25 PM UTC
              Sure, the sound apart i didnt touch it, are the default settings, thank you
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