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Known Participant
June 26, 2023

Non-primary windows disappear after exporting in 23.5

  • June 26, 2023
  • 64 replies
  • 7620 views

As the title says. I have a multi-monitor setup and whenever I export my second window just vanishes. I can't figure out how to get it back without relaunching the program. I can't afford to waste anymore time on this so I'm just downgrading to the last stable version for me (23.3).

Version 23.5

Windows 10 64-bit

64 replies

R Neil Haugen
Legend
November 13, 2023

It would be great if you could add the vid to a post here so others could try to replicate.

 

I've got 9 custom workspaces, and 4 monitors used on my desktop, and haven't ever seen this behavior. So ... I'm trying to figure out how to setup to replicate this.

Everyone's mileage always varies ...
KarthXLRAuthor
Known Participant
November 13, 2023

@jstrawn I sent you a video showcasing the issue in a DM a while ago, was that not enough?

Participating Frequently
January 23, 2024

I am in 24.1 but it has happened for the past few updates. 

 

I have 3 monitors and use 2 of them when editing. I have my main monitor with my Program, Effects, Text, Effect Controls, and timeline. 

Screen 2 has my Project, Essential Graphics, and Media browser.

 

When I export any video using the "export" tab in the top left and come back to my timeline, my second screen panels are gone. I have to switch to another workspace then go back to the one I want in order for it to come back. Its quite annoying when trying to edit and export short form content since I export after every edit. 

 

I have tried the typical problem solving methods like clearing cache, restarting PC, trying a new timeline, and other normal solutions. This seems to be a built in problem to the software and not a computer related issue. This has also happened throughout multiple iterations of the Beta so any updates did not help. 

jstrawn
Community Manager
Community Manager
November 13, 2023

@gideonmuzy I have responded a few times, which you can see above in this thread. It's not a problem that we have been able to reproduce internally, so we'll need help from someone who CAN repro it. If you would like to volunteer to help me with that, please send me a direct message by clicking the Message button that you'll see if you click on my username.

gideonmuzy
Participant
November 12, 2023

hi

have the same problem

why adobe have not response?? 

it's so dificult to use the program with this bug

 

KarthXLRAuthor
Known Participant
October 19, 2023

Confirming this is still a problem in 24.0 😕😕

Participant
October 6, 2023

Either way, this is absolutely ridiculous. No matter what work around we come up with, this is still a lack of responsibility by Adobe. Doesn't matter if the monitor is hooked up via HDMI or Display port, what really matters is that from the Version 23.5 on, we are facing an annoying problem that didn't happen before. Meanwhile, Da Vinci Resolve doesn't charge us for its software, and it seems to run way smoother than Adobe (that has, right now, a worse product and continues to charge us without any interruption). It is outrageous to put it mildly! 

Participating Frequently
October 2, 2023

hello there! i think i found the solution. the problem is more from windows than premiere... i think so.

see.. it just keep me happening and in attempt to solve i switch the windows. the main premiere window to the second monitor and the secondary windows to the main monitor, export something, (the window doenst dissapear)..., close premiere, open again, back windows to normal. and it solve it.

 

i notice that when i export to media encoder.. .the secondary windows flashes once.. and.. i though it was from video card. system drivers.. so... it came to me that idea and it works. try to switch the premiere windows , export something... back to normal and try again.

 

 

Participating Frequently
October 1, 2023

It happened again and making a back-and-forth change of spacework solved it.

Participating Frequently
October 1, 2023

Hi jstrawn,
On Premiere Pro 23.6, I experienced exactly the same issue (on Win. 10 / 64), with a second monitor plugged by HDMI. Indeed, untied windows like Effects or Timeline suddenly disappeared after exporting (in Premiere directly, or even via Media Encoder). But not Lumetri Monitor (also one of my untied windows) or Project, for instance. And it not happened everytime, but often, and my solution was also to reboot Premiere -- wich seemed to mess my export up (a full black video with good sound at the end).

 

Make changes of spacework doesn't re-create the problem for me, untill now.

 

Thanks for your consideration,

Alexis from France.

sergeip45362175
Participant
September 7, 2023

Win 11. Main monitor on display port, secondary on hdmi both from GPU. All premiere windows on secondary monitor dissapear on export if I am active on the secondary monitor. If I am active on the primary monitor, sometimes the secondary monitor doesnt dissapear, but most of the time it still does.