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Known Participant
June 26, 2023

Non-primary windows disappear after exporting in 23.5

  • June 26, 2023
  • 64 replies
  • 7620 views

As the title says. I have a multi-monitor setup and whenever I export my second window just vanishes. I can't figure out how to get it back without relaunching the program. I can't afford to waste anymore time on this so I'm just downgrading to the last stable version for me (23.3).

Version 23.5

Windows 10 64-bit

64 replies

Participating Frequently
July 10, 2023

I can confirm this issue. Workaround is to switch workspace back and forth. I hope it's getting fixed soon as this bug is very annoying.

Participating Frequently
July 4, 2023

hello there! yesterday i have updated the nvidia studio driver and begin to experience the same issue. the only solution for me is switch to other workspace and switchit again to the one that i use... i think is the nvidia driver... but.. who knows... maybe is some wierd moon aligtment over adobe HQ

KarthXLRAuthor
Known Participant
June 26, 2023

1. So I mean a secondary window as in a window that isn't the one that the file menu is on, the one with all the settings and if you hit the X in the corner, will close the program. If you close the secondary window, the program remains open on the primary window, you just can't see any of the windows that you closed. 

2. My primary window (the one that needs to stay open for the program to run) is on my main monitor (1) and the secondary window is on my second monitor (2).

3. I will hit ctrl+m or click "export" on the primary window. Either one seems to replicate the issue. 

4. I've downgraded to 23.3 as I had some urgent work I needed to finish earlier. I may need to jump back in at any moment today so I don't really want to reinstall the latest. 

5. Not really sure what you mean by this. It's set horizontally (16x9) and its hooked up via display port. It's a 1440p 144hz monitor if that helps at all. 

 

 

 

jstrawn
Community Manager
Community Manager
June 26, 2023

Thanks for taking the time to report this. Can you provide a little more information about what you are actually doing? Like, for example:
(1) What exactly do you mean by second window?
(2) Which panels are on which display?
(3) Which export method are you using?
(4) Does Window > Reset to saved layout restore the panel(s) you need?
(5) How is the second monitor set up for display?

A short video of your setup might answer some of those questions for me just by watching it.