P: Frame substitution attempt aborting error - .MXF Files Fixed in version 25

I have the same problem as posted here. You can read my reply. When you need Sony FX6 Footage just let me know.
Maybe the footage is not the problem. I also have the frame substitusion message with other file formats.
Has never been a problem. I think it is since the last update.

Same here with footage from Sony FX6 Camera.
One layer of video is fine.
When I layer the same clip over it, the trouble begins.
Many frams substitution messages. Laggy response. 
I have a monster PC and a very very fast NAS. Never been the problem.

When I can be of any assistence by sending footage, let me know.
Best regards, Christiaan.

After updating to Premiere 24.2.1 from 23.6.4 there is now a delay of approximately 2-3 seconds after hitting the play button when working in the timeline.  Also, there is the "error retrieving frame" alert popping up from time to time.

Important to note is I am able to playback and edit the exact same footage in version 23.6.4 with no issues at all.

The issue seems to be unique to footage coming off the Sony Z280.

Footage properties:

Image Size: 1920 x 1080
Frame Rate: 29.97

AVC Long GOP High 4:2:2 Profile 10-bit Unconstrained Coding
Bitstream Format: Sony
Class 35

Again, no issues with this footage in Premiere v23.6.4

Just adding to my last post that footage from the Sony FS5 is behaving the same way.  HD 29.97 mxf format , class 35.  Footage from Nikon Z50 is fine, as is footage from the Blackmagic Pocket 4k.

System specs:

Windows 10

AMD Ryzen 9 3900X 12-Core

63.9 GB of RAM

Nvidia RTX 2080

Any assistance would be greatly appreciated.

Thanks Neil - I'll see if I can track that down. Investigating...

Wes, you've probably noted that this has popped up on the Facebook pro editors forum also.

Neil

Hello,

same here, Windows 11, Premiere 24.2.1. (Build 2)

Mxf - drops, errors

Timeline - not responsive, freezing

Hello,

Same here, MXF import to Premiere will appear message "Error retrieving frame from the file".

Thank you for your help

Hi Anthony,

Sorry you are experiencing some issues here.
I work on the Pr engineering team. Would you mind sharing a sample file or two with me?  If you'd like to send me a PM, I'm happy to chat further.  

I have just bought a brand new Macbook M2 Pro 12 CORE 19 CORE GPU 16 ram mac os Sonoma 14.3.1. Instaled Premire Pro Version 24.2.1 (Build 2). I am editing project with Canon C70 MXF avci, 4096x2160, 23,976 fps, in a 1920x1080 sequence.

I have been working for 8 hours and I received 20 alerts saying " Error retrieving frame" and 1 alert saying "Frame subsistitution recursion attempt aborting aftre multiples attemps on file". And also sometimes the palyback gets slow. I am only using 2 videos tracks, one sound track, no .jpge, no .png, no motion. I am just begining my edit. So I am just cut, delete, copy paste clips, adjust some clips scales and position, 1 lumetri with a input lut, no speed change, no 3rd part plugins, full playback mode, one external monitor, my footage is in a external ssd in a thunderbolt 4 port.

Before buy this new macbook, I work in the last intel Imac with Premiere 23 and never get this alerts. And the playback was bit better than with this brand new macbook.

What is going on? Is it a bug? Am I doing anything wrong? What should I do to get a better perfomance?

Thank you.

Hi all

I have done plenty of projects in the last 12 months with Canon C70 and R5C MXF long GOP footage (2160p, 25 fps, 4:2:2, 10 bit) without having seen a single error message popping up in Premiere Pro on my Windows 11 PC. 

Today, a customer of mine asked me to continue working on a bigger project, where we started filming in July 2022. When I imported the Canon C70 and R5C long GOP clips (> 200 clips) from back then, everything seemed fine first. But as soon as I started to put e.g. a lumetri on it, recursion and many retrieveing frame error messages started to pile up!

After having tried many suggestions offered in this forum and elsewhere, I spent hours with Adobe support on remote desktop with no solution. They advised me to transcode with handbrake, I tested it and yes, it works, but I can only choose one audio track out of my 4 and there will be a quality loss and another huge data pile. 

I tried the proxy workflow with a couple of files and so far and fingers crossed, I have not gotten a single error message!

Funny thing is, even when I toggle the proxy off and work on the original file, I do not seem to get an error message.

Does anybody know what is going on here? This is really weird.

I was using exactly the same format on both of my cams back then and these days, yet newer clips work perfect and the older do not.

Thanks for any help,  much appreciated, also because I am on a tight schedule.

Juerg

AMD Ryzen 9 5900X

NVIDIA GeForce RTX 3090 V 546.01

128 GB Ram

Windows 11, 10.0.22631