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Known Participant
February 27, 2024

P: Frame substitution attempt aborting error - .MXF Files Fixed in version 25

  • February 27, 2024
  • 110 replies
  • 47868 views

UPDATE 10-14-24:  

MXF file frame substitution errors has been fixed in version 25 of Premiere Pro 

 

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I've seen a number of posts about this, and am now running into the problem myself. Although there are a few differences I'd like to share that I'm hoping may shed more light on what appears to be a longstanding issue.

 

Specs: M3 Max Macbook Pro (64GB RAM), Sonoma 14.3.1, Premiere Pro 24.1.0

 

The .MXF files were shot XAVC-I from the Sony FX6 shot on a V90 card. I copied the entire memory card structure to my internal drive, and imported the clips using the media browser. The clips are 59.94 fps and 23.976 fps on a 23.976 timeline.

 

As I perform regular editing tasks (slowing 59.94 clips to 40%, adding clips to timeline, scrolling through), I get these error messages.

 

BUT, here's the kicker: I'm not actually seeing dropped frames yet. For one of the clips I received the error on, I decided to go to the source window and scroll through frame by frame. I didn't see any black frames, but scrolling through did create 9 new error messages at different frames.

 

Aside from the error popups being annoying, this is a project that many people are depending on. If these dropped frames actually do end up showing, I'll be in a bad spot. It seems as though with every new project, I have to factor in at least a day to deal with errors or bugs in Premiere. I shouldn't have to be constantly fighting with the tools that allow me to do my job. Moreover, the C70 and FX6 both shoot in .MXF and are fixtures of video production. Frankly, I'm taken aback that there hasn't been more meaningful support from Adobe on this.

 

I'm currently creating ProRes Proxies to see if that may solve the issue, but I'm concerned that this will only solve the problem in editing, and the error (dropped frames) may show up once exported.

 

Does anyone have thoughts on why this may be happening? Is it time to switch to Resolve like everyone seems to be saying, or could this be a workflow issue on my end?

 

Many thanks!

110 replies

Inspiring
July 5, 2024

This worked for me also! Project clips (4K MXF shot of Canon C70) started throwing errors and refused to play after restarting PrPro multiple times. Holding Shift and resetting plugin cache and clip cache, and working great again.

Remote Index
Inspiring
July 1, 2024

@jamieclarke 

@Kevin-Monahan 

 

jamieclarke
"We are currently tracking and working on a fix for these."

 

Kevin-Monahan
"The bug is being worked on by the team, so I updated the status."

 

This seems to be a problem with Premiere Pro which is known to Adobe, yet it is not listed in Known Issues.

 

Is there a reason Adobe is not communicating this issue to its users?

 

R.

 

 

Participant
July 1, 2024

Same here on canon r5c mxf file.

Participant
June 27, 2024

Still having issues with MXF files. I was just importing them and the program kept crashing, these really need better looking at because its an ongoing problem for a few years now. MXF files are pretty standard so maybe fix the issues with them before adding more AI stuff.

Participant
June 24, 2024

Have MXF files been fixed yet!? 

@mj
Community Expert
Community Expert
July 8, 2024

👆

Participating Frequently
June 22, 2024

But we don't get any reply from Adobe on the forum, and the bugs remains fro V24.4.1 to V24.5... Tell us when you plan to fix reading MXF files from Sony PXW-FS5, please.

Kevin-Monahan
Community Manager
Community Manager
July 9, 2024

No problem, @defaulttxj9huyw3wbc . I'll move your post there.

 

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
June 22, 2024

BUT files .MXF from Sony camera PXW-FS5 cannot be processed by this new version. I must go back to V24.2.1 to be able to read them. When are you going to fix this bug?

Participant
June 20, 2024

Having the same problem - mxf Files from C70, non-stop error retreiving frame, with black frames. And, it crashes premiere completly by just shutting down a lot.

Known Participant
June 20, 2024

that is 100% the solution.  2023 is completely stable - working in it reminds you of how premiere is supposed to work.  

Participating Frequently
June 19, 2024

Apparently version 24.5 still don't fix the issues that it has when working with MXF files that came from a Sony Camera. I don't know if other cameras are affected.

Had to revert again to version 24.0 that works perfect for me.

 

Mod note: The title was changed slightly.

Gian Delgado-Aspiazu
jamieclarke
Community Manager
Community Manager
June 19, 2024

Hi @gian.delgadoaspiazu - What MXF issues are you experiencing with 24.5?  What are your system specs?  Do you have any plugins installed?  Are you using markers? Have you tried holding down shift while opening Premiere and resetting your caches?

Participating Frequently
June 20, 2024

Hi Jamie, thanks for your help.

What I'm experiencing is the same as in version 24.4.1. The playback freezes, errors retrieving frames, frame substitution recursion attempt..., etc.

System specs are:

Processor 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system, x64-based processor

AMD Radeon W5500

Intel(R) UHD Graphics 750

NVMe_Samsung_1024GB

NVME_KXG70PNV2T04_NVME_KIOXIA_2048GB

 

No plugins installed, no markers, caches have been reset and drivers are updated.

 

Any help will be highly appreciated.

Gian Delgado-Aspiazu