Participant

P: Morph Cut causing Premiere Pro to crash every time. Help!

Forum|Forum|10 years ago
June 17, 2015
57 replies
33817 views

I have been using the Morph Cut effect in my edits in Premiere Pro for years, with no real problems.

Since I installed Premiere Pro 2024 (24.1), every time I bring a morph cut to a sequence, the program crashes. I've tried multiple different ways, like creating a completely new sequence and pasting the shots there and then using morph cut, and nothing works.

I've decided to roll back to Premiere 2023 for now. I even tried using the latest Beta version, and it still crashes.

Does anyone have a solution?

Show previous replies

cessers

Inspiring

Same problem here since updating to Premiere 2024. This is brutal.

Mac Pro 3.3GHz 12 Core Intel Xeon W

AMD Radeon Pro W5700X 16GB, 96GB RAM

MacOS Sonoma 14.2.1

cessers

Inspiring

Also opening any project with a morph cut in it crashes instantly. Unfortunately, it's a transition I use a lot. 😫

cessers

Inspiring

I am on with support now. First, this is a known issue and they are working to have it fixed in the next release.

I was asked to download beta 24.3 and test, but had the same result: Instant crash with morph cut.

I was asked to rollback to 24.0, but declined because I cannot delete the current version and settings.

I was given a link to download 24.0 that will simultaneously install, and gave it a go. SUCCESS

(Mod note: Link from support is removed. Please do not share this link, it is for your use only).

I'm not sure how simultaneous the install was as 24.3 seems gone, but everything seems to be working.

I was asked not to update the app until the next release.

Hope that helps someone.

Cheers,

Charlie

Mod note: Edited for content.

Thomas2292245005c8

Participating Frequently

Placed the morph cut transition on two clips and Premiere crashed. I reopened the project, and it crashed again. Reopened a third time, quickly removed the morph cut, and Premiere ran as expected. Each time the app crashed, I ran the Creative Cloud Diagnostics Pop-Up, and it suggested I update Premiere Pro to 24.1. I had already updated to 24.1, so the Diagnostics is not functioning as expected either.

Just did it one more time for the video, and Premiere insta-crashed. Cleared my cache: insta-crash.

Platform:

macOS Sonoma 14.1.1

Premiere Version 24.1

Specs:

8-core i9

Radeon Pro 5500M 4GB

32 GB Ram

Morph_Cut_Crash.zip

Thomas2292245005c8

Participating Frequently

Additional info:

Video format: MOV, screen Recording

Sequence: 1080p, 29.97 fps

Steps to reproduce:

1. Place two files next to each other on the timeline

2. Place a morph cut transition between the two of them

Kartika Rawat

Community Manager

Hi there!

Sorry about the crash, and thanks for sharing more information. Screen recording may cause performance issues because of the variable frame rate. You can try transcoding your screen-recorded footage by using HandBrake and see if that helps. Also, could you reset preferences and check if that brings any change?

Let us know.

Thanks,

dhurlbert@carleton

Participant

I'm experiencing the same thing. Premiere crashes as soon as a single morph cut is added to the timeline. After crash, upon re-openning it crashes immediately. Duplicating project as Version2, V5, V8, allows me to re-open the project, but crash occurs immediately again if morph cut is placed on timeline. Otherwise, premiere is behaving fine.

I'm on a 2019 MacPro with AMD Radeon Pro Vega 32GB Graphics card & 96GB Memory . . . Mac OS is 13.6.1

Premiere version is 24.1.0 (Build 85).

Would love to know how to make the morph edit work--hoping the project will "morph" between real human character and AI character . . . and the morph cut is important to make that happen.

Eric Peac*ck

Participating Frequently

Same issue; Intel Mac Pro 7, 1 but I have a 6800X GPU and I'm on Monterrey 12.73.

Footage is a high-quality proxy from my client that is HEVC, but I've also had the same Morph Cut crash with other types of media in other projects that did include ProRes or H.264.

(Adobe's validator won't allow my real name without an asterisk due to "profanity")

Peru Bob

Community Expert

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Neco25032080tlzsAuthor

Participant

I tried everything you suggested, but nothing works. The only thing I didn't do is roll back or update my graphics card driver. Its an AMD Radeon Pro XT 16GB. I couldn't find any place I could download this driver for Mac, only Windows or Linux. My computer is an iMac 2020, 3.8 GHz 8-Core Intel Core i7, memory 64GB

Any ideas?

Neco25032080tlzsAuthor

Participant

I don't think the graphic card is the problem... otherwise this would happen with Premiere Pro 2023 and it doesn't

Kyle Kramb

Inspiring

Issue - Using a morph cut crashes PP 24.1, a dialogue box pops up asking to "Check for app issues", and "Check System" clicked and runs. A new dialogue box pops up with "Recommended fixes" - "Update app to version 24.1". "Start update" is clicked and opens CC app but nothing else happens, probably because I already have 24.1 installed.
Adobe Premiere Pro version number: 24.1
Operating system - macOS, 13.4.1
System Info: CPU, GPU, RAM, HD:
- iMac Pro 10-Core Intel Xeon W
- GPU: Radeon Pro Vega 64 (01.01.114), AMD Radeon RX 5700 XT (External GPU), *recreated the issue with eGPU disabled as well
- RAM: 128
- Hard Drive: OWC Thunderbay, Connected by Thunderbolt 3.
Video format: MXF from EOS C300. 1920x1080, MPEG-2 422 Long-GOP (*recreated the issue with Prores 422 transcode)
Workflow details: Tell us any specific info about the project or sequence. For example, is it a multicam sequence?
Steps to reproduce - Apply Morph Cut to edit
Expected result - Not Crashing
Actual result - a dialogue box pops up asking to "Check for app issues", and "Check System" clicked and runs. A new dialogue box pops up with "Recommended fixes" - "Update app to version 24.1". "Start update" is clicked and opens CC app but nothing else happens, probably because I already have 24.1 installed. When the sequence is re-opened it immediately crashes

______________As happy as a clam in butter sauce!

JustinFitch

Inspiring

A quick fix that's helping me is to copy/paste the two clips I want to morph edit into a separate 'empty' sequence that matches the clips settings. I then apply the morph cut effect in this new sequence and it does not crash. I can adjust it and then copy paste the two clips back into my original sequence.

SpiderCircle

Known Participant

I've been having a big issue with Premiere crashing lately, especially after updating to 12.1 initially and my employer requesting I use a brand new sign in. Since then, I'm not able to perform most tasks until Premiere quits responding. When I reopen the project I receive an error message saying "A low-level exception occurred in Morph Cut (AEVideoFilter:6)". My first guess is to remove all morph cuts in the project, which I can't do because when I try to delete them, Premiere crashes.

After several crashes and trying different things such as resetting preferences and deleting media cache, I realized that I am running on 12.0 Kentos instead of 12.1. I went to creative cloud to update to the latest version and followed the prompts. When I open the project again, it still says that I'm on 12.0 and of course the Morph Cut error appears again. I've gone as far as to update again, create a brand new project (which also says 12.0) and import from the sequence of the project in question. That task also makes Premiere quit responding and crash.

I will say this project is a documentary feature and the project size is 70MB. I am running on Windows 10 and I assure you that everything on my PC is up to speed. Everything is working normally and there is nothing to update on the Windows side of things. I've come to the conclusion that the issue here is Premiere and not my PC, but here are some specs anyway if helpful to resolve this issue:

Processor: Intel(R) Core (TM) i7-7700K CPU @ 4.20 GHz

RAM: 32GB

Graphics: NVIDIA GeForce GTX 780

Is there an issue with Adobe not responding correctly to different sign ins?

Why is it that when I update to 12.1, open any project, and displays the wrong version of Premiere?

How can I makes these crashes stop forever, especially for this documentary feature? (Note: This is the only project where the crashes happen)

On a separate note, the search bar in the Project pane is greyed out on all of my projects, not giving me the ability to search for assets. How can this be fixed?

Any suggestions would be much appreciated. I've been trying to crack this code all week and everything I've tried does not makes things return to normal.

jluke88jr

Participant

I've been fighting with the same issue today. Workflow has been great until I began adding transitions. Basically on the final stretch for this project and my last step is fighting me. Every time I add a morph cut and roll back over it, computer crashes. finally got them in and tried to render, Premiere Pro crashes. I have deleted the cache multiple times but no change. Hoping an Adobe staff member will see the probably 20 or so crash reports that have popped up this morning from my computer alone. I need to finish this project and this issue is hindering my workflow.

Everything on my computer is updated to my knowledge.

Please advise if at all possible.

Here's the most recent Crash Report Dump file:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

</thread>

</backtrace>

</registerSet>

</binaryImageSet>

Mini

</dumpType>

</crash>

</crashreport>

jluke88jr

Participant

Also adding this image of the recent error event while trying to render the file again. This has shown at least three times now(two captured below) and will not finish the render.

mrseanbradley

Participant

It has brought on the rainbow spinning ball of death about a dozen times on both a 2013 fully-loaded Macbook Pro and a 2014 fully-loaded iMac. I have to force quit. I get the cute message saying, "Premiere will attempt to save your file." Premiere then vanishes before I'm able to click, "YES, DUH, PLEASE DO THAT." And I'm constantly losing work.

I get occasional crashes when copying and pasting clips within a timeline on both systems as well (this goes back several versions of Premiere).

Premiere remains the buggiest of the big 3 NLEs. It's a big bummer.

Anyone else dealing with this? Any thoughts?

ECOECO

Participant

I've yet to see this magical feature work ... it says 'analyzing in background' but never makes it any further than that before crashing the app

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