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Inspiring
Nov 19, 2017 11:29 PM UTC
Open for Voting

P: Nested sequence time remapping bug

I've submitted this bug several times now.  2 things: how do we know if adobe has acknowledged a bug? do they respond to let you know?

2nd thing, the bug itself:

 

take a nested sequence, insert it onto timeline.  Add another layer in the nested sequence, apply time remmapping.  Sequence will go black before it reaches the end of the sequence. This vid below demonstrates that it is not the normal behavior of a time remmapped clip.  Most of the time when I encounter this bug it is when the original footage is not the same res as the final sequnce.

 

[hyper link removed by author request]

 

[Typo removed from title. — Mod.]

155 replies

jstrawn
Legend
Nov 22, 2017 10:38 PM UTC

The steps aren't clear enough to tell exactly what you did and there is no longer any screencast attached. But since you mentioned 'adding a layer' that makes me think that you put a video clip layer inside of a Graphic and then slowed down the whole Graphic with time remapping. If so, seeing the video end before the Graphic is expected behavior if the clip is not as long as or longer than its Graphic container. Only the Graphic clip is affected by the time remap, not any media layer(s) within. To see it the way you want, you need to edit the clip in the timeline with a time remapping or speed/duration change, re-export that (preferably in some virtually lossless format) and then put that into your Graphic. Clip Layers are mainly intended to be used with still images (for logo bugs and thing) which is why we do not allow any sort of real editing to clip layers within a Graphic.

We mainly acknowledge bugs by fixing them and delivering those to users. However we sometimes reach out privately to users when we know a critical bug has been fixed. But we generally never promise TO FIX something until it has actually been fixed. That sort of risky over-promising is called 'side arrangements' and it is never a good corporate practice. That's why we typically don't say a lot about what we have in progress until it is announced publicly. Not to mention the time it would take to respond to every user about every bug submitted through the wishform.

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gethoAuthor
Inspiring
Nov 27, 2017 10:28 PM UTC
gethoAuthor
Inspiring
Nov 27, 2017 10:32 PM UTC

also there is a bug on these forums that if you paste an external link (cant say all, but definitely with youtube), and then continue typing it jumps to the top of the page meaning you cant see what you're typing. (terrifiic).

@jstrawn Sorry but I'm getting annoyed by people who havent understood the issue - as you said yourself - saying its expected behaviour.  I can tell you its not,  and assume that you don't understand it if you think it is.

Here they are broken down again:

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gethoAuthor
Inspiring
Nov 22, 2017 8:14 PM UTC

you can see in the vid I make the clip about half the length of the video layer below it, so no that's not the case. I don't know why or where the bug comes from but it's causing me a lot of faff and I wish somebody from adobe would at least look at it. 

hello... Adobe... Are you there?

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stefan_gru
Inspiring
Nov 22, 2017 9:36 PM UTC

hello... Adobe... Are you there?

getho​: Many of the product experts are away for the Thanksgiving weekend, unfortunately. Maybe jstrawn can weigh in on the technical side of things or log this as a bug. You should also post this experience yourself: Feature Request/Bug Report Form

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gethoAuthor
Inspiring
Nov 27, 2017 10:41 PM UTC

as I said in the first post I have done so:  maybe 5 times? over the last year+

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Ann Bens
Community Expert
Community Expert
Nov 19, 2017 11:39 PM UTC

how do we know if adobe has acknowledged a bug

You dont. Adobe never says anything about bug or feature requests.

I am unable to watch the YT video, strange link, somehow reverts to my own YT channel.

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gethoAuthor
Inspiring
Nov 20, 2017 2:45 AM UTC

thanks ann

correct link:

https://youtu.be/wc14zHwx11U

(if a moderator could delete the original link that would be awesome )

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Ann Bens
Community Expert
Community Expert
Nov 20, 2017 10:34 AM UTC

I dont think its a bug but rather by design.

You cannot remap a still as it has no speed.

So I am thinking the same thing is happening here.

If you replace the text with a clip it works as expected

Might just want to put the text superimposed on the nest.

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