P: Premiere 24.5 Keeps Freezing and Crashing

I am having the same issue on a Windows 10 PC.  It's extremely frustrating, I am saving after each movement, and it always happens after cutting a clip, or trying to add a sound or video transition

I have been receiving the same error and its very frustrating not able to do any work properly. The timeline just freezes, unable to select, trim or do any changes on the timeline without waiting for significant amount of time. Same for audio as well. Please help.

Okay thanks @jamieclarke, I just sent the Project-File to you via we-transfer.

Hi @Philipp_TL - In the Creative Cloud Desktop App there is a section labeled Beta Apps that is where you can download Premiere Pro 24.6 Beta.  Can you send me the Project file at jamiec@adobe.com If it is too big to email you can upload to google drive, dropbox etc.

Hey @jamieclarke thanks alot for your reply!

Here's a video of the issue.

https://www.youtube.com/watch?v=fCa2KFosDoM 

It accurs with the ProRes Proxies aswell as the original MFX files.

The cache is located on our server. I haven't tried the new 24.6 Beta, since I can't see it in my Creative Cloud App. Should I download it manually?

"Reset to Saved Layout" didn't help unfortunately and holding down shift while launching is indeed the way I always clear the cache.

Strangely enough after further observation I noticed, that within the same project, some sequences have this issue more than others (on one sequence it only stops for half a second, whenever i trim/edit) and there are some sequences where I can trim while playback without any stutter or freeze! 

The sequences I compared are all setup the same way. I compared the sequence settings and they are identical.

Edit: Also the type of audio and video files are all identical in this project.

Hi @Philipp_TL - Can you upload a video of the problems you are experiencing?  Does this occur with the MXF files or the Proxies or both?  Is your cache local or on a network?  Does you experience this on the Beta 24.6?

If you could try doing one more thing, Go to the menu bar under Window > Workspaces > Reset to Saved Layout.  Also, just to confirm if you hold down shift while opening premiere you can check the box that resets your cache. 

Hello @Philipp_TL,

I'm Kevin, one of the moderators here. Thanks for filing this bug report and for providing the information you did. The team will need to reproduce the error. I hope they can respond to your report soon. Sorry for the frustration. I updated the status of your bug report, as well.

Thanks,
Kevin

thanks for the quick reply – I put in on no input, restarted premiere and the problem still persists.

It's not only when trimming audio files, also happens whenever i trim a video clip or do an edit of some sorts.

Even if i pause the playback, do my edit (add cut or whatever) and then hit playback, it also takes a few seconds for the playback to start.

try to set audio input to none, and get back to us with any results please