Participating Frequently

P: Premiere Pro Closes For No Reason While Editing

Forum|Forum|1 year ago
July 18, 2024
31 replies
8265 views

This issue is still happening. Any news on a fix? I'm currently on v24.5

Thanks!

Performance or Stability

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Keale

Participating Frequently

Oh my god, now it's happening in my next project. I worked all day yesterday in this project and near the end of the day it just started crashing.. maybe every 5 minutes, and then today I open it up and immediately it crashes and closes out. WTF. I have a massive edit to do and deadlines to meet and I can't make one damned click.

Faulting application name: Adobe Premiere Pro.exe, version: 24.5.0.57, time stamp: 0x666374b0
Faulting module name: ImageRenderer.dll, version: 24.5.0.57, time stamp: 0x66636fd9
Exception code: 0xc0000409
Fault offset: 0x000000000015c5fd
Faulting process id: 0x45b4
Faulting application start time: 0x01dae809eec0324a
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: 90d39840-3820-4089-94f6-3eae2a58133f
Faulting package full name:
Faulting package-relative application ID:

I'll jump to using Premiere beta on this project too now and hope to god it's more stable and lets me do my work, but seriously this needs to be diagnosed and fixed right the f*ck now. Let me know if I can provide dump files or anything else to help diagnose this, this is a critical failure.

Kevin J. Monahan Jr.

Community Manager

Thanks for the added info @Keale. The community appreciates it. I hope the developers will respond soon with a statement about this bug.

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Community Manager

See my response, @deanr78548626: https://community.adobe.com/t5/premiere-pro-bugs/p-premiere-pro-closes-for-no-reason-while-editing/idc-p/14746995#M31318

Did you try to swap out the .dll file? If so, what happened? Have you tried the Beta yet?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Keale

Participating Frequently

I am also experiencing this issue on 24.5 (and other versions of 24.~). Constant crashes, usually only a couple clicks after opening. Found out ImageRenderer.dll was a source of the problem from Application Event Log and led me here. None of the troubleshooting mentioned has helped, including swapping the ImageRenderer.dll from another computer's install. Reinstalling my OS is not feasible at this time. Seems to be limited to one project (which I have tried to import the contents to new projects but no change). Rolling back to other versions of 24 haven't helped, haven't attempted to go back to 23, as importing the project will be difficult. HOWEVER, the project works flawlessly in Premiere Beta. So I spent the last 4 hours trying to catch up by doing my edits in there. So far 100% stable there. Went back to 24.5 to work on a completely different project and not experiencing this issue at all.

Faulting application name: Adobe Premiere Pro.exe, version: 24.5.0.57, time stamp: 0x666374b0
Faulting module name: ImageRenderer.dll, version: 24.5.0.57, time stamp: 0x66636fd9
Exception code: 0xc0000409
Fault offset: 0x000000000015c5fd
Faulting process id: 0x3710
Faulting application start time: 0x01dae2cf31df6e86
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: dc5e4a36-0faa-4fa1-8ae3-9504330268b9
Faulting package full name:
Faulting package-relative application ID:

B3anieAuthor

Participating Frequently

Hi @Kevin-Monahan thank you so much for your reply and apologies I didn't create a new post on this. I am running Adobe from a Windows system and have passed on your recommendation to our IT team. Thank you so much. I'll report back here to confirm when fixed. Thank you 🙂

Kevin J. Monahan Jr.

Community Manager

You are welcome! Please let us know what happens.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Community Manager

The status of this bug report has been updated.

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Stan Jones

Community Expert

@B3anie,

Thanks for the info. This should be in its own bug report, but perhaps a moderator can split it.

@Kevin-Monahan Who best to take a look at this? Are there logs that B3anie can access for staff? Split to its own bug report?

Stan

Kevin J. Monahan Jr.

Community Manager

Hi B3anie,

Thanks for the bug report. Are you on Windows? If so, I have heard of this issue. It may have something to do with a faulty .dll file. Some people have reported that replacing this corrupt .dll with another one from another machine has worked for them.

C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll

Since it's not an ideal troubleshooting step, reinstalling the OS would be my suggestion.

Sorry for the frustration.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

B3anieAuthor

Participating Frequently

@Stan Jones crashes happening in 24.5 I've had to install 23.6.7 just so I can work with graphics in the project. So far, no crashes...

Stan Jones

Community Expert

Thanks; the crash was happening on 24.5.0 or which? I don't recall this being reported by anyone in recent releases.

Stan

deanr78548626

Inspiring

I'm experiencing persistent and sporadic crashes with Adobe Premiere Pro 2024 (version 24.5.0.57). The application crashes unpredictably, sometimes immediately upon opening and other times later during use, making it impossible to work. The error details are as follows:

Faulting application name: Adobe Premiere Pro.exe
Faulting module name: ImageRenderer.dll
Exception code: 0xc0000409
Fault offset: 0x000000000015c5fd

Error Logs:
Faulting application name: Adobe Premiere Pro.exe, version: 24.5.0.57, time stamp: 0x666374b0
Faulting module name: ImageRenderer.dll, version: 24.5.0.57, time stamp: 0x66636fd9
Exception code: 0xc0000409
Fault offset: 0x000000000015c5fd
Faulting process id: 0x0x7A2C
Faulting application start time: 0x0x1DADE1D5BFFA9F9
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: 9f4e27d5-1bc5-4d42-8383-f3868591f54f
Faulting package full name:
Faulting package-relative application ID:

Additional Error Log:
Fault bucket 1356401456867481154, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Adobe Premiere Pro.exe
P2: 24.5.0.57
P3: 666374b0
P4: ImageRenderer.dll
P5: 24.5.0.57
P6: 66636fd9
P7: 000000000015c5fd
P8: c0000409
P9: 0000000000000002
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0ed0b425-5e00-4051-ae42-42ae641aeb45.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.02549417-e55e-4ce8-8112-967561610741.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240723_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f1374d44-939f-4fd2-bd55-b61e5512ea0f.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.8a54a185-ac31-4953-9d48-08b3587b2b5e.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.bfd08db4-e3fa-4ffe-acf2-44ee27d455df.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6dd6c133-6cc7-4424-838f-e0411e637e2e.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.70b7e584-0899-4421-80b9-4d3374bad03b.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_31b8a2f83fb4348372f79518cde331a2a3e50fb_179c1974_24a7530f-a585-4733-897d-ed1140d30e9b

Analysis symbol:
Rechecking for solution: 0
Report Id: 9f4e27d5-1bc5-4d42-8383-f3868591f54f
Report Status: 268435456
Hashed bucket: 999e5a39eb23073a02d2e7f041689642
Cab Guid: 0

Steps Already Taken:

1. Updated GPU Drivers
- Reinstalled the latest GPU drivers from Nvidia via GeForce

2. Switched Renderer Settings:
- Changed `Renderer` to `Mercury Playback Engine Software Only`.

3. Cleared Media Cache:
- Deleted media cache files via `Edit` > `Preferences` > `Media Cache`.

4. Reset Preferences:
- Launched Premiere Pro while holding down the `Alt` key to reset preferences.

5. Ran System File Checker and Disk Check:
- Ran `sfc /scannow` to check for and repair corrupted system files.
- Ran `chkdsk /f /r` to check and repair disk errors.

6. Reinstalled Adobe Premiere Pro:
- Uninstalled and re-installed PP via Creative Cloud Desktop software

7. Checked Event Viewer for Additional Details:
- Reviewed logs under `Windows Logs` > `Application`.

Despite these efforts, the crashes persist, and the application remains unstable. The crashes occur unpredictably, sometimes immediately upon opening and other times after a few minutes of use. I am seeking further assistance from the Adobe community to resolve this issue urgently.

B3anieAuthor

Participating Frequently

@Stan Stan - No warning, PP just crashes, closes, disappears. I've had our IT team look into it and they can't see any crash messages. I've just reinstalled 23.6.7 and it's working a dream again. So frustrating as literally no warning

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