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AL-Shami
Participant
May 24, 2025

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

  • May 24, 2025
  • 302 replies
  • 36360 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

 

Bug Report Details:

  • Product(s) Affected:

    • Adobe Premiere Pro (25.2)

  • Operating System: Windows 11 Pro

  • GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7

  • GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.


Project & Export Settings (Typical Scenario):

  • Source Footage: H.265

  • Sequence Resolution: 1080p

  • Sequence Duration: Approximately 40 minutes

  • Effects Used: Minimal (no heavy effects or LUTs)

  • Preview Rendering: Not used

  • Export Format: H.264

  • Renderer: Mercury Playback Engine GPU Acceleration (CUDA)

  • Encoding: Hardware Encoding

 

Steps to Reproduce:

  1. Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
  2. Go to File > Export > Media.
  3. Set Export Format to H.264.
  4. Ensure "Performance" is set to "Hardware Encoding."
  5. Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
  6. Start the export (either directly from Premiere Pro or by queuing to Media Encoder).


Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

 

Additional Notes:

  • The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.

  • Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

 

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

    302 replies

    Show previous replies
    B
    Brandon_Heredia2320
    Participant
    August 21, 2025

    Same problem with my rtx 5080 and intel core ultra 7 265k 64gb ram and 40gb for premiere pro i have a 8:32 minutes in 4k 60fps project and i cant render and export i never see this problem before but i have it now after 1 week ago

    crasso
    crasso
    Participating Frequently
    August 20, 2025

    Disable hardware GPU scheduling in windows works perfect for me. This workaround is perfect for other video software as well!

      S
      SwanyPlaysGames
      Participant
      August 19, 2025

      I've had this issue for months with my 5090. But I can 100% confirm that turning off the hardware GPU scheduling in windows fixed my issue and I can how export with Hardware encoding in about 2-3 minutes for a 15 minute video. 

      I do a lot of gaming, so I need to turn it on or off and restarty my PC every time I want to export a video, but that's better than a lot of the alternatives.

        D
        Dmitrysesthetic
        Participating Frequently
        August 19, 2025

        I just gave that new RTX4090 Laptop back and Got another one (Last one I tested was Titan 18HX 5090) Asus Scar 16 Rtx5090. Now I was fully prepared for the lags and brooo I can say I'm very happy now! Disabling GPU Ac + the feature near it = works! Tested it with the exact same Projects that Last MSI Titan 5090 could not finish. 4k 50 mins video - done, 1080 60 min video- done. Work good with a new driver also. But it's slower for some reason in export (maybe new driver, maybe lil different config from Scar and Titan). 

        For those who're not gaming - this solution seem to work at first glance. Hope Adobe/Nvidia will fix everything soon and make the adaptation so RTX5090 will finally be faster than RTX4090 and without any issues! Thank you guys for the info 🙏

          MyerPj
          Community Expert
          MyerPjCommunity Expert
          Community Expert
          August 19, 2025

          @pixor_9642 do you have a small sample file of 4:2:2 10bit, I could have just for my testing. You'd upload it to google drive or such and post a link here (or dm). Cheers.

          D
          Daniel31572930sqvu
          Participating Frequently
          August 19, 2025

          hopefully @jamieclarke see's this about disabling GPU scheduling seems to be working and the main cause?

            P
            pixor_9642
            Participant
            August 19, 2025

            I decided to disable hardware GPU scheduling in windows, and install the newest driver from NVIDIA. Since I don't play games, I prefer to have the latest driver on Nicdia for my AI stuff in ComfyUI etc. Everything works fine. Premiere exports super fast, and 10 bit 4:2:2 timeline is also fast.

              S
              SoonerCreative
              Participant
              August 15, 2025

              Just updating this to say that my issues have been solved and my card/Adobe is working perfectly again (maybe slightly better). 

               

              The fix? I have no damn clue. I went through rounds of updating drivers, rolling back drivers, trying different versions of Premiere Pro, updating Premiere Pro, etc.. I was on the phone with Adobe and NVidia support with nothing working. 

              I randomly decided to play the Battlefield 6 beta which forced me to install the latest drivers, played for about an hour, then decided to test an export again and POOF, it worked. 

               

              Maybe go try the BF 6 beta this weekend? I'm about all out of logical solutions lol

                K
                Kostiantyn25
                Participating Frequently
                August 15, 2025

                @Dmitriy36779285gov2 thanks a lot for that solution (to disable GPU scheduling) worked for me on 5080 laptop too. As far I not play games, for me is final solution.

                P.S. New version of Premiere+Media encoder NOT fix this issue, same as new Nvidia driver.

                  D
                  Dmitriy36779285gov2
                  Participating Frequently
                  August 14, 2025

                  Hey, Cunningcory
                  You                  're absolutely right. I have to restart Windows every time if I was working and want to play. Constantly turning GPU scheduling on and off is not an ideal solution. But if you need to finish a project and exports are frozen, then turning off the GPU is a small price to pay. I hope the developers will see this message and find a solution together with nvidia and Microsoft.

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