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P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

Forum|Forum|8 months ago
May 24, 2025
302 replies
36371 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

Product(s) Affected:
- Adobe Premiere Pro (25.2)
Operating System: Windows 11 Pro
GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7
GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

Source Footage: H.265
Sequence Resolution: 1080p
Sequence Duration: Approximately 40 minutes
Effects Used: Minimal (no heavy effects or LUTs)
Preview Rendering: Not used
Export Format: H.264
Renderer: Mercury Playback Engine GPU Acceleration (CUDA)
Encoding: Hardware Encoding

Steps to Reproduce:

Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
Go to File > Export > Media.
Set Export Format to H.264.
Ensure "Performance" is set to "Hardware Encoding."
Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.
Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

Export

Show previous replies

FlyingFourFun

Inspiring

For those on windows 11, it might be worth doing the windows updates that came out today, they report stability and performance fixes. There is a small chance this update may help, lots in the gaming community were noting the driver and windows update as the root of issues for them that aligned to the troubles in premier. No reports from any sources yet on how this windows update is responding, other than enough users are reporting the install getting stick at 6% for reason. despite my screen shot showing 6%, it's already way past that when this post was published as an FYI.

This update specifically

(KB5063878) (26100.4946)

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Dmitrysesthetic

Participating Frequently

@Mark Morreau @pixor_9642 You gave me the light of hope to bring the 5090 back to home 🙏🙏 Any updates? Still working with most cases with 4K render ?

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Rareh_RRH4510

Participating Frequently

There i have another problem that appeared. After trying and trying to render, getting random black screens it switches to Sofware encoding and this is happening when I try to get back on Hardware:

I got i5 12400F, 16GB ram and RTX 5060

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Rareh_RRH4510

Participating Frequently

Update: Its not working anymore.

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Rareh_RRH4510

Participating Frequently

Beside that my 3 monitors got black screens, after i think the encoding in premiere switched to CPU

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Rareh_RRH4510

Participating Frequently

@Leo Becker BR also installed the new drivers on RTX 5060. Tried to render a 30 sec clip (worke fine, before that it didn't even want to render small clips like that). Then switched projects to render a 2 min video, higher quality and it froze on 3%.

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Leo Becker BR

Participating Frequently

I installed the update released today, August 12, 2025, for Studio, and it apparently solved the problem. I did a 4K export from Premiere, and it ran without any issues. I tested the speed compared to 572.6 (the old one I downgraded to and which was working), and it was the same with the new one (580.97). I noticed it requires less GPU loading—monitoring in Task Manager, I saw that the GPU in 3D mode stays at about half, whereas 572.6 was at 99%.

My card is an RTX 5090, and with the 580.97 driver, it is working in Premiere.

Mark Morreau

Inspiring

That's in reference to an earlier version of Premiere. I think most of us are working with 25.3. That link is about problem solving with an older version, 24.8