Participant

P: Premiere Pro Freeze During Export Using Hardware Encoding (NVIDIA RTX 5070)

Forum|Forum|8 months ago
May 24, 2025
302 replies
36371 views

Hi Adobe Community,

I'm experiencing consistent freezes when exporting projects using CUDA acceleration with my new NVIDIA GeForce RTX 5070. This occurs in both Adobe Premiere Pro and Media Encoder.

Bug Report Details:

Product(s) Affected:
- Adobe Premiere Pro (25.2)
Operating System: Windows 11 Pro
GPU: ASUS Prime GeForce RTX™ 5070 OC Edition 12GB GDDR7
GPU Driver: NVIDIA Studio Driver (Latest version available at the time of this report)

Issue Description:
Since upgrading to the ASUS RTX 5070, Adobe Premiere Pro freeze during export when CUDA acceleration is enabled. The application becomes completely unresponsive at a random percentage of export progress. No error message is displayed, and no crash logs seem to be generated. The application process cannot be terminated via Task Manager, forcing a full PC restart.

Project & Export Settings (Typical Scenario):

Source Footage: H.265
Sequence Resolution: 1080p
Sequence Duration: Approximately 40 minutes
Effects Used: Minimal (no heavy effects or LUTs)
Preview Rendering: Not used
Export Format: H.264
Renderer: Mercury Playback Engine GPU Acceleration (CUDA)
Encoding: Hardware Encoding

Steps to Reproduce:

Open a project in Premiere Pro (e.g., a 40-minute timeline with H.265 footage, simple edits, no heavy effects).
Go to File > Export > Media.
Set Export Format to H.264.
Ensure "Performance" is set to "Hardware Encoding."
Under Video > Encoding Settings (or similar, depending on version), ensure the Renderer is set to "Mercury Playback Engine GPU Acceleration (CUDA)."
Start the export (either directly from Premiere Pro or by queuing to Media Encoder).

Expected Result:
The export completes successfully（New RTX 5000 series now support 4:2:2 10bit H.265 natively）

Actual Result:
The application (Premiere Pro) freezes at a random point during the export. It becomes unresponsive, and the system requires a hard restart as the application cannot be closed via Task Manager.

Additional Notes:

The problem is reproducible in both Premiere Pro direct export and Adobe Media Encoder.
Switching to "Software Eng" rendering allows exports to complete, but this is not ideal.

I would appreciate any insights, troubleshooting steps, or guidance on whether this is a known compatibility issue. Please let me know if further information is required.

Thank you!

Export

Show previous replies

MyerPj

Community Expert

Uh, yeah @Alex367466572b5i , that's exactly what I referred to in my post, so you brought no new information to the table.

T

Tsimdux

Participating Frequently

@ISBONNY For emergency exporting, the current only known workaround is to go to Edit - Preferences - Media and uncheck H264/HEVC hardware encoding (I also disable decoding). This will use your CPU for 100% of the export process. This will, unfortunately, be MUCH slower, so you may just have to let it run overnight. Obviously this is unacceptable for workflows that require consistent exporting.

I'm not sure how this issue has gone under the radar for so many months. I think now more people are finally able to get their hands on 50 series cards. Either that or a recent update from Nvidia or Windows has broken support.

I

ISBONNY

Participating Frequently

To the Adobe Support Team,

I'm experiencing a critical issue with Premiere Pro: exports consistently freeze when I use my RTX 5090 graphics card. I've thoroughly tested this and can confirm it's an RTX 50 series GPU-specific problem, as switching back to an RTX 40 series card completely resolves the issue, allowing for normal exports.

I understand this problem has been brought up in other threads, but I urgently need to know Adobe's timeline for a fix. I just upgraded to the RTX 5090, and this bug is making it impossible to export any video. Premiere Pro locks up completely, can't be closed via Task Manager, and forces me to hard reboot my system every single time. It's ridiculous that I'm currently having to use my old GPU just to get any work done.

If a fix isn't coming very soon, can you please provide any immediate workarounds or temporary solutions that might allow me to export projects with my new RTX 5090 without these constant freezes? This situation is significantly impacting my workflow.

PLZ, I really hope it can be fixed as soon as possible .

Z

zionb76063611

Participant

Hello,

Yesterday, I purchased a powerful new laptop, the Lenovo Legion Pro 5i, which meets and even exceeds the specifications listed on your website for Adobe Premiere Pro. The computer's specifications are:

Screen: 16-inch
Processor: Intel Core Ultra 9 275HX
Storage: 2x1TB SSD
RAM: 32GB
Graphics Card: Nvidia RTX 5060

Despite the advanced specifications, I encountered an issue immediately upon my first use of Premiere Pro after downloading and installing it. After just a few minutes of work, basic operations such as resizing internal program windows, or clicking the "Stop" and "Play" buttons, become significantly sluggish and seem to queue up. Shortly thereafter, the entire program freezes completely and becomes unresponsive.

It's important to note that I am currently working with proxy files while editing four cameras simultaneously, without any effects or additional elements that should burden the system. From my understanding, this system should easily handle such a workload.

I would appreciate your assistance in identifying the root cause of this problem. Is it possible that the new and advanced graphics card requires specific drivers that I need to download and install?

Thank you in advance for your help.

randyw54437024

Participating Frequently

I just upgraded my GPU to GeForce RTX 5060 Ti. Now when I export, Premiere will freeze up, somewhere in the middle. It may have 5 minutes left, or 15 seconds, never the same point, but still freezes. And after I cancel, Premiere is completely frozen until I restart.

As far as I can tell, Premiere is up to date, as is the GPU Studio driver. I have more than enough ram as well. I have deleted cache+peak files. I had someone else export from the same remote project on their computer and it was fine.

Peru Bob

Community Expert

Try rolling back the Studio Driver to an earlier version.

A

Alex367466572b5i

Known Participant

@FlyingFourFun So you're suggesting a lottery? There are no tests, so what if everything is fine, right?
And some enthusiast friend will spend a lot of money once again, buy Intel, AMD, old and new Nvidia video cards. And as before, he will do tests, and Adobe won't have to do anything...
Hire some bloggers already, let them write articles about hardware in their blog, even if they are bad, incorrect, but at least something. The company won't go bankrupt...

A

Alex367466572b5i

Known Participant

@MyerPj
https://www.pugetsystems.com/blog/2025/05/21/why-pugetbench-for-premiere-pro-is-dropping-hevc-encoding-tests/

Open the latest articles "for Content Creation" and there are only Ae & Resolve.
And the benches themselves are automatic, with all the downsides, and their equipment works with a bunch of disabled settings. I.e. there are a lot of questions for them about the hardware and the test.
They ignored iGPU for a long time, now as gaming sites have begun to use little memory, etc., etc.
But, there is simply nothing else, i.e. who wants to build something, they have to wait six months until they fix the benchmark, Adobe writes something about RTX 50? Maybe it's better to go straight to Resolve?

FlyingFourFun

Inspiring

I am not convinced there are wide spread issues with the 5000 series. The forum is basicaly a collection of people who ahve issues. I am confident there are many people without problems and the 5000 series.

Frankly, Id still buy (and I am hoping to secure) a 5090 FE - there is no way I would buy a 4090 right now if I had a choice, if there is a glitch, I am sure it will be sorted soon.

As a matter of fact I decided to run the beta, and found that the latest beta solves a playback glitch I was having... I dont thin its even documented that this glitch was resolved yet, but its fixed butterly smooth playback.

I am not convinced there is a wide spread issue with the 5000 series, and if there are a few glitches, I suspect they will be corrected shortly.

randyw54437024

Participating Frequently

After the 5060ti didn't work, I thought it's time to build a new PC anyway, I picked the 5080... But with this ongoing issue with the 5000s I'm thinking maybe a 4080 instead?

T

Tsimdux

Participating Frequently

After checking some other threads in this community, it seems Adobe products are straight up incompatible with Blackwell 50 series cards. They should make an announcement and put up a disclaimer until the issue is resolved, especially as more and more people are able to get their hands on the newer hardware. The problem persists through Premiere Pro, After Effects, Media Encoder... Completely disabling the GPU (disabling hardware encoding) is the only way I've found to continue my workflow.

If it's going to take a while for an official fix, they should at least communicate what the issue is or a temporary workaround if one exists.

MyerPj

Community Expert

@Alex367466572b5i

I just searched Puget's website and couldn't find anything that matches your statement: <<Puget Systems with "free" access to hardware, also no longer tests Adobe Premiere Pro...>>

In fact, from what I can see, they are modifying their benchmark software and are removing the HEVC test, due to a limitation of the API. That's the closest I can come to your statement, otherwise, nothing else seems to have changed.

I think your statement is wrong, or misleading at best.

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