Participant

P: ProRes RAW will not play correctly on a Windows computer with an AMD GPU.

Forum|Forum|4 years ago
May 18, 2021
37 replies
19863 views

I am attempting to view, decode, and edit with ProRes RAW footage taken on an Atomos Ninja V in Premiere Pro. and I cannot get it to decode even after installing the decoder from Apple. I have tested different drivers, different Windows updates and versions, and I am beginning to think, especially after research, that it is an issue with AMD GPUs. I am using an RX 6800 with Ryzen 5 5600, 32GB DDR4-3600, and Windows 11. Please help!

[Mod: updated the title to make the issue easier to find when searching]

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M

Miroslaw Mowinski

Participating Frequently

@Plazmodeus as i already answered to your solution - it's not working for me.

P

Plazmodeus

Participating Frequently

Hi

I posted a fix for this that I think will work for you. You need to disable the integrated GPU via the Windows Device manager. That forces it to use the dedicated GPU.

Fergus H

Community Manager

@Miroslaw Mowinski thanks for the info. I will connect with our engineering team on this, as we've usually seen that switching to software rendering is a workaround for the issue. We might reach out to you via DM or email if we need more information.

Regards,

Fergus

M

Miroslaw Mowinski

Participating Frequently

The current workaround is to use software rendering. Make this change via File > Project Settings > General. From the Renderer menu, choose "Mercury Playback Engine Software Only".
By @Fergus H

It's not working at all... even with "Mercury Playback Engine Software Only", i have already mentioned that in my thread...

I found a work around to this problem. But this only works if you have a dedicated GPU in your system.

Right click on 'This PC' on your desktop or in Explorer, click 'Manage' from the fly out. This will produce the Computer Management app.

Select 'Device Manager'. Click on the arrow beside 'Display adapters'. If your computer has both integrated and discreet gpu's. You should see both listed. One of them should read 'AMD Radeon (TM) Graphics'. This is the integrated GPU on your processor. Right click it and click 'Disable device' from the fly out. This will disable the igpu that is not working with prores raw and allow you to use it in Premiere.

By @Plazmodeus

Nope, still same issue.

A

Adrian31466388olkc

Participating Frequently

Works fine with a freshly purchased Nvidia gpu, damn... Jensen wins again.. I'm throwing my 7900xtx in the trash for a 4060, smh.

R Neil Haugen

Legend

Thanks for updating the information to us, Fergus.

Everyone's mileage always varies ...

P

Plazmodeus

Participating Frequently

I found a work around to this problem. But this only works if you have a dedicated GPU in your system.

Right click on 'This PC' on your desktop or in Explorer, click 'Manage' from the fly out. This will produce the Computer Management app.

Select 'Device Manager'. Click on the arrow beside 'Display adapters'. If your computer has both integrated and discreet gpu's. You should see both listed. One of them should read 'AMD Radeon (TM) Graphics'. This is the integrated GPU on your processor. Right click it and click 'Disable device' from the fly out. This will disable the igpu that is not working with prores raw and allow you to use it in Premiere.

Fergus H

Community Manager

Hi all,

We are aware of this problem. Currently, ProRes RAW playback on Windows does not work for customers with AMD GPUs, either integrated or discreet GPUs. We don't have an estimate for a fix yet but as soon as we do, we will update this post. The issue is listed in our Known Issues.) This is an issue that is on Adobe's side to fix.

Customers who have a computer with an AMD CPU and an Nvidia GPU may find that disabling the AMD CPU's integrated GPU is a workaround to this issue.

Regards,

Fergus

M

Miroslaw Mowinski

Participating Frequently

Issue - Premiere Pro can't decode ProRes RAW files. Even tho i have latest AppleProRes RAW For windows 1.3 downloaded and installed from apple website.
i have tried both Mercury GPU Acceleration (OpenCL) and Mercury Playback Engine Software Only - and it's not working.

Adobe Premiere Pro version number: Version 24.2.1 Build 2

Operating system: Windows 11 Pro 23H2 OS Build 22631.3296

System Info:
CPU - AMD Ryzen 9 7950X
GPU and Driver Version - AMD Radeon RX 7900XTX - Driver version: 24.3.1
RAM - 2 x 32GB DDR5 4800MHz
Hard Drive: Samsung 980 PRO

Video format:
Apple ProRes RAW HQ
Frame Size = 4264 x 2408
Quality = Most (5.00)

Workflow details:
Upon importing prores raw file, im getting error

Steps to reproduce:
Import the file to timeline/sequence

Expected result:
Everything works, i can play the file, work on it

Actual result:
Getting error: "ProRes RAW video decode issue.
ProRes RAW video could not be decoded. For more information, see adobe.com/go/proresraw

M

Miroslaw Mowinski

Participating Frequently

Updated GPU Driver to version - 24.3.1 - Still doesnt work

D

Dominik22872376hf4w

Participant

Hi, it seems like issue with ProRes RAW with Premiere Pro is going as far as 2020.
3 years and it is still not solved?

I have contacted tech support regarding that, dude was dangling with my pc via remote control for ~1h and the only conclusion he had - was to reinstall my Premiere Pro to /C drive.

At this point it's obvious that Adobe tech support doesn't know what is actually going on at all, so the only hope is in the community.
Do you guys have any solutions for "ProRes RAW could not be decoded"?

ProRes RAW for Windows v1.3.
AMD Radeon 6900xt - latest drivers.
Intel i7 10700k.

R Neil Haugen

Legend

Staffer Kevin Monahan has often said that for anyone going to the Adobe PrPro help system, as soon as you get a live response, ask for the video que.

As at least then you get past the generalist help to someone with at least some knowledge of Premiere.

And speaking as another user, this type of issue you're having is frustrating. Just for the data points, I'm on a 3960X 24 core Ryzen with a 2080Ti, 128GB of RAM, and ProRes RAW works "as expected".

Which isn't to say, with all the controls I get from say the Autokroma BRAW plugin. But at least, I can use P-R RAW.

But many other users get that thing you're getting, and ... it doesn't make a ton of "apparent" sense to us users, who gets hammered like you, and who gets by.

The only thing I can offer, is that at least some Premiere PC users can use P-R RAW. NO Resolve PC users can use P-R RAW whatever, due to issues between BM and Apple apparently.

And I do hope someone pops in who can help you with this. More staffers are popping in to help than used to, so I do hope you can get someone with some ideas that will work for you.

Neil

Everyone's mileage always varies ...

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