Persistent "Disconnected" Status in Team Projects Across Multiple PCs and Accounts (All Troubleshooting Exhausted, Including Adobe Remote Support)

Hello Adobe Team & Community,

I am experiencing a critical and persistent "Disconnected" issue with Premiere Pro Team Projects that affects multiple computers and different Adobe accounts under our workflow. Despite extensive troubleshooting—including a remote session with Adobe Official Support—the issue remains completely unresolved.

Below are the details of our environment, symptoms, and all troubleshooting steps performed so far.

1. Environment & Symptoms

• OS: Windows 10/11
• App Version: Premiere Pro (Tested on multiple versions including 25.x and 26.x builds)
• Scope: Affects 3 different PCs (including a brand-new laptop that had no prior Adobe installations) and multiple independent Adobe accounts.
• Symptom: Team Projects remain stuck in the "Disconnected" state indefinitely. Creating a new Team Project also fails or stays disconnected upon creation.

2. Comprehensive Troubleshooting Performed (All Failed)

1. Credentials & Auth Reset:
   • Cleared OOBE, NGL, OperatingSystemId, and IdentityCache folders.
   • Removed all Adobe-related credentials in Windows Credential Manager and performed clean re-logins.
2. Application & Storage Cleanup:
   • Used Adobe Creative Cloud Cleaner Tool.
   • Cleared Media Cache and Team Projects Cache (Team Projects Cache & Scratch Disks).
   • Downgraded Premiere Pro to previous stable builds (25.x / 26.x).
3. Network & System Level Isolation:
   • Tested on completely isolated Mobile Hotspot (with physical Ethernet and local Wi-Fi disabled/disconnected).
   • Tested under commercial VPN (bypassing local ISP and regional routing).
   • Flushed DNS (ipconfig /flushdns), reset Winsock and IP stack.
   • Disabled Windows Defender Firewall. No 3rd-party antivirus/security software is installed.
   • Changed IP addresses and router settings.
4. Adobe Support Session:
   • Had a remote support session with Adobe Technical Support. The technician performed remote diagnostics but was unable to resolve the issue and advised posting on the Adobe Community.

3. Technical Insight / Suspected Cause

Since the issue persists across completely independent network environments (Mobile Hotspot, VPN) and across brand-new hardware with fresh Windows OS/Adobe installations, this does not appear to be an ISP, router, or account-specific licensing issue.

It seems that the background process TeamProjectsLocalHub.exe is failing to bind to local loopback ports (127.0.0.1 / localhost) or experiencing a deep backend session deadlock on the server side.

4. Request

We are currently forced to rely on local project conversion and Project Locking as a workaround, but we desperately need Team Projects functional for our real-time collaborative pipeline.

Please let me know how I can provide Adobe Log Collector logs or system diagnostic files so an engineering team member can analyze the local process/hub binding failure.

Thank you for your assistance.