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weslycut
Participant
Feb 19, 2026 3:53 PM UTC
Needs More Info

Play Back does not work properly, it goes black once the video is finished playing. The correct video is not shown on the timeline and in Origin either, MacOs Sequoia 15.7.4 Premiere pro 26.1

When I play the video it takes a while to appear, I think there are conflicts with the cache files, even though I already restarted the Mac, uninstalled and reinstalled Premiere, and still get the same error

    1 reply

    IanB_360
    Community Manager
    Community Manager
    Feb 20, 2026 1:23 AM UTC

    Hi ​@weslycut 
    Welcome to the Premiere community. Thank you for taking the time to report a problem. It would help us if you could use the link " How to Report a Problem," which provides steps to provide more information that can help us identify the issue. 

    Here to help.  

    Ian

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