Playback issues, dropped frames, timeline proxy waterdrop appears, then diappears

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Documentary files so lots of them. Files have had proxies created but timeline does not always show them as being used. Watermark appears after reboot of Premier, then disappears and playback sticks throughout. I can’t even show the client progress and he along with myself are extremely frustrated. Show worked wonderfully until 2026 came around.

Support phone number has language barrier and I can’t understand most of what they are saying….why Adobe, why? I decided to go from Avid to this? I am dead in the water right now waiting for a 24-48 hour “elevated” phone call

J

Jonathan Editor

Community Manager

Hi @JosephDProducer,

Welcome to the Premiere forums. Thank you for reporting this occurrence and for providing your computer information.

What is the exact version of Premiere you are using?
- An update to 26.0 may help this issue.
- For additional context, please see Adobe Premiere Technical Requirements.
Where and how is the media stored?
- What type of external drives are being used?
- Is the project file and the footage saved in the same location?
Has the operations you’re trying to perform ever worked properly? (On another version for example.)
Does it affect all projects or only some?
Does it affect new, empty projects?
Given your past experience, are you using Premiere Productions?

I hope we can assist you soon. Sorry for the frustration.

Best,

Jonathan

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