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mukulreru
Participant
Sep 16, 2025 9:34 PM UTC
Needs More Info

Playback not responding and crashing on Mac Studio M1 Max after latest update

Hello,

I'm experiencing a frustrating issue with Premiere Pro after the latest update. After about five minutes of use, the timeline playback completely freezes. I can still click around the interface and open menus, but the playback controls and scrub bar are unresponsive. After a short period of this, the application eventually crashes.

I've already tried several troubleshooting steps, including:

  • Restarting the application and my computer.

  • Clearing the media cache.

  • Updating my graphics drivers (which is managed by macOS).

  • Checking for any known issues on the Adobe Help Center.

I know the M1 chip's hardware acceleration is very efficient, but it seems something in this new update is causing a conflict.

Has anyone else with a similar setup experienced this? Any guidance on a fix would be greatly appreciated.

My system specs:

  • Adobe Premiere Pro version: 25.5.0 (build 13)

  • Computer: Mac Studio (2022)

  • Processor: Apple M1 Max

Thank you for your help. 

6 replies

DanaBinAZ
Participating Frequently
Oct 22, 2025 10:10 PM UTC

Was this resolved? I am having the same issue, same Mac specs:

Mac Studio 2022

Apple M1 Max

64 GB RAM

 

Getting very ticked off over here. 

 

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jamieclarke
Community Manager
Community Manager
Sep 17, 2025 7:02 PM UTC

Hi @mukulreru -  Can you navigate to the help menu and select system compatibility report then in the bottom left hand corner select export and email those two files to jamiec@adobe.com

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jamieclarke
Community Manager
Community Manager
Sep 17, 2025 2:30 PM UTC

Hi @mukulreru - Can you share a screen recording?  Do you receive a crash dialog box?

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mukulreru
mukulreruAuthor
Participant
Sep 17, 2025 6:55 PM UTC
Hey Jamie,
I have attached video for you. Also i Notice notice it happens after i add
key frame for opacity or any other changes in effect control panel.
Everything else works fine.

Video Link :
https://drive.google.com/drive/u/1/folders/1YuZ3tToVqWCS91IrhbfdTHSm0fGsv0bl

*Mukul Reru *

* Photographer | Videographer | Creator | Marketer *

*www.mukulreru.com <>*

*+1 (647) 513-4802*
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jamieclarke
Community Manager
Community Manager
Sep 17, 2025 1:30 PM UTC

Hi @mukulreru -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.

 

Do you have any third party plugins or panels installed?

Sorry for the frustration.

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mukulreru
mukulreruAuthor
Participant
Sep 17, 2025 2:10 PM UTC
Nope I don’t have any third party extensions


*Mukul Reru *

* Photographer | Videographer | Creator | Marketer *

*www.mukulreru.com <>*

*+1 (647) 513-4802*
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