Playback/performance issue 25.1
Perplexed by a new playback/performance issue while editing a feature film. Hopefully someone can shed some light on the possible causes(s)!! My workstation is an HP Z8 and I edit features and network shows using Premiere Pro. I like to generally stay updated on the app, currently I have v25.1.0 but I also have 24. 0.3 installed. I've been editing a feature without any issues since November 2024. However just last week I began having problems with Premiere freezing after about 5 seconds of playback. The app becomes non responsive and eventually crashes and I have to either force quit using task manager or just restart the machine.
I have 6 internal SSD's in the machine, I have the project file on one, the media cache on another, the audio previews on another the video previews on another, and the footage on another. My machine is fully optimized for editing and i dont run anything else on it. Because of all of this I have always enjoyed stellar performance. So I've been testing various components, looking for a bottleneck or other types of problems. So far, the drives check out fine. The cpu checks out. The RAM checks out. I trashed my preferences and deleted the media cache. I disabled all of the plugins. Still the same issue. I even tried putting the project file on another disk. So then I tried opening a new project and importing my project into it. It told me that the imported project was corrupted and it couldnt continue. My heart sank with this message but i knew I had backups. So i tried importing the backups. Same error message. I tried just importing my latest working timeline (sequence). Same error.
Then I had an idea, I moved the drives over to another computer, a consumer desktop (all specs below). Voila. Everything worked. The original project opened and I was able to move around on the timeline freely. I waited and it never crashed. It worked perfectly, which was weird because I never would have thought I could run Premiere much less edit a feature on a utility desktop computer that only cost me $300 used. It doesnt even have an aftermarket graphics card in it. Its just a machine I use for accounting and internet. This gigantic project ran perfectly. Why did Premiere tell me (on the other machine) that the project was corrupt???) I will probably try to finish the movie on this machine out of necessity, since I am almost at a locked cut. I do not however, look forward to doing any exporting from this machine. If anyone can help with suggestions I would be forever grateful. Specs for both machines are here:
MY HP Z8 WORKSTATION:
Device name PITW-EDITBEAST
Processor Intel(R) Xeon(R) Gold 6142 CPU @ 2.60GHz 2.59 GHz (2 processors)
Installed RAM 160 GB (160 GB usable)
Device ID F686F18E-6DCB-473F-BE04-0E731E06EAE2
Product ID 00342-55357-51316-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 11 Pro
Version 24H2
Installed on 1/22/2025
OS build 26100.3037
Experience Windows Feature Experience Pack 1000.26100.48.0
MY HP ELITE DESKTOP MACHINE:
Device name DESKTOP-6BO3IQC
Processor Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz 3.19 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID A5A48DCD-6B8E-43D5-A065-7460F41C202D
Product ID 00330-54920-27894-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support
Edition Windows 10 Pro
Version 22H2
Installed on 10/10/2021
OS build 19045.5440
Experience Windows Feature Experience Pack 1000.19061.1000.0
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