Playback stops working

2 replies
108 views
Translate

playback turns black and will only play audio at random points and will only start working after closing and reopening the project. the issue then happens again and the cycle continues. starting to get sick of software that just doesnt work

User experience or interface
Performance or Stability
Editing and Playback

Dani_V.

Community Manager

Hi @aaron_8573,

Welcome to the Premiere Pro forums and sorry you've been experiencing issues. We need a few more details to help like the exact Premiere Pro version you are on and hardware specs. Please see How to Report a Problem.

Could you provide a few more details on your media files and their source? (camera, fps, resolution, format, etc)

Are your drivers up-to-date and are you using the Studio version of the driver if NVIDIA?

Sorry for the frustration,
Dani

Translate