PP crashes on startup

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I work for a TV station and manage broadcast system.

Last week an employee that's working on Premiere Pro experienced crash. To be more exact, it happened just after opening the program.
Here's what i know:

They didn't open specific project, just the program itself.
Premiere pro didn't crash while being used.
Installing previous version of PP made it function again and project files were usable

We "solved" the problem, but i would like to know what caused this crash.

I sent a report but had no feedback yet. I found the .dmp file and can send it to you privately. Can someone from Adobe help me out with the feedback. I can send you e-mail connected to his Creative Cloud account.

Thanks in advance.

User experience or interface

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Bruce Bullis

Legend

Did the user send us a crash report, when it happened? If so...let us know the email address they used.

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L

Luka2861340637ulAuthor

Participant

Thanks, this helped.

I assumed there's just too many stuff that can cause crash, so i decided to ask here.
I think the user updated to latest PP version as soon as it was released, and that is during a project he's currently working on, which is always a bad idea.

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