PPro 25.5: Productions/Projects Trying to Access "Scratch Disk" crashes program
App version: Premiere Pro 25.5
Platform/OS: Windows 11
3 Edit-PCs (all Windows 11, using PPro 25.5) connected to a NAS (Grack) over 10GbE
Basic Steps:
- One of the Edit-PCs can open PPro Project and/or Production (created in 25.5) on the NAS
- When they try to open “Scratch Disks” for a Project or Production, Premiere crashes on their machine.
- Premiere also crashes if they try opening
- “Project >> General Settings”, or
- “Production >> General Settings”
- Premiere also crashes if a Production is open (no Projects opened yet), and we try to view "General Settings" or "Scratch Disks".
- We found they had backed up their “C:/[User]/Documents” (including the “C:/[User]/Documents/Adobe” folder) to OneDrive.
- We logged into their OneDrive & told Windows to save the “Documents/Adobe” folder offline, but the problem persists.
Tried:
- Clearing the Media Cache
- Purging Program preferences
- Completely Uninstalling/Restarting PC/Reinstalling Premiere Pro
None of the above steps allow the Project Settings/Production Settings panel to launch without crashing Premiere.
The issue is now happening on another Edit-PC, where completely uninstalling/rebooting/reinstalling PPro 25.5 gives the same result (unable to open “Scratch Disks” for Production or locally saved Project).
I have the DMP error report file from SentryIO-db, but can't upload it here.
It's killing our workflow, because Premiere reverted to "Software Only" render mode, isn't utilizing GPU & we have no way to "enable" GPU usage again.
