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Artyom301548904i3d
Participant
January 30, 2024

Premier Pro 2024 Keeps Crushing and the Screen Glitches

  • January 30, 2024
  • 2 replies
  • 352 views

My Premier Pro 24.1.0 keeps crushing when I do the simplest actions such as extending or shortening clips on the timeline by click and drag, extending audio/video transitions on the timeline by click and drad, using Lumetri Colors etc. For every action I take I need to wait for a few seconds otherwise the Spinning Wait Cursor appears and sometimes the whole program including mouse, keeboard become inactive and the only thing is left to do is to use the Power Bottom. I also had a few time glitches on the screen (see the attached image). Note that I work with Proxies and Preview on 1/2, considering the stenght of my laptop it shouldn't be so slow. I have a MacBook Pro 16 inch 2019, 32 GB RAM (see the image for more info)

 

The issue remains although i did the following

- Dealeteing all the Caches and User Settings by holding Option while lunching Premier

- Unistalled and re installed the latesed versions of Premier

-Reinstall my MacOS

 

I have read here that many people have problems with Premier 2024 but haven't come acrross enyone with a screen glitch. 

 

 

 

 

 

 

 

 

 

 

 

 

 

This topic has been closed for replies.

2 replies

Bruce Bullis
Community Manager
Bruce BullisCommunity Manager
Community Manager
January 30, 2024

Testing with a new beta will confirm-or-disprove Matt's theory.

mattchristensen
mattchristensen
Legend
January 30, 2024

Hi @Artyom301548904i3d we have a known issue where you can sometimes see recurring spinning cursors in Premiere Pro 24.1. There is a fix ready coming in the next release, and in the mean time it is available in Premiere Pro (Beta). If you would like to try the Beta you can install it in the Creative Cloud Desktop application by clicking on Apps then Beta Apps on the left-hand side. Let me know if working in the Beta you still see any hangs like you described.

 

That glitch looks like something else entirely. It's possible the fix in Beta will also help it, but it's also possible that it is a different issue.

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