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Participant
Feb 27, 2025 8:26 AM UTC
Needs More Info

Premier pro 25.1 keeps crashing

The app keeps crashing while working.

Just open the Premier Pro 25.1 and work in the app for a while and its starts crashing. The same is happening with Media encoder 2025. While rendering a video the app either crashes of the encoding gets failed.

2 replies

jamieclarke
Community Manager
Community Manager
Feb 27, 2025 2:39 PM UTC

Hi @Vicky1306 - 
Thanks for submitting your bug report. I do see your crash reports thank you for submitting.  It seems one of the issues we are still investigating, and the other one is a driver issue.  Are you using an AMD iGPU and a Nvidia dGPU?

 

Can you please let us know the specs of your system?

Sorry for the frustration.

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Adobe Employee
Feb 27, 2025 12:10 PM UTC

Hi Vicky1306, 

We're sorry about the poor experience. Is it crashing while doing something specific, like exporting/rendering in a specific format, or is it random? Have you already submitted the crash logs? We're here to help, just need more info.

 

Thanks,

Sumeet

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