Premier Pro playback glitch and Proxy clips not working

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When editing, the screen turns black and glitchy. Additionally, when creating proxies, they sometimes display as a green glitch. This makes editing impossible! Has anyone experienced a similar issue? Any solutions would be greatly appreciated.

Editing and Playback

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tomharperwardAuthor

Participant

Hi,

Does it with all formats sadly. I have tried disabling hardware accelerated decoding and yes drivers are all up to date.

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tomharperwardAuthor

Participant

Hi, Premier Pro version is 24.5 and mac specs are AMD Radeon Pro 5500M 8 GB, Intel UHD Graphics 630 1536 MB, Memory 32 GB 2667 MHz DDR4 and the processor is 2.4 GHz 8-Core Intel Core i9. It happens with all files.

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Sumeet_Kumar_Choubey

Adobe Employee

Hi tomharperward,

Thanks for the details. For testing purposes, could you please try disabling hardware accelerated decoding (Edit > Preferences > Media) to check if it's working properly? Also, are your GPU drivers up to date?

-Sumeet

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Sumeet_Kumar_Choubey

Adobe Employee

Status updated to Needs more info.

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Sumeet_Kumar_Choubey

Adobe Employee

Hi tomharperward,

We're sorry about the poor experience. Let us know the version of Premiere Pro that you are using & the system specs (OS, CPU, GPU & RAM). Is this happening specifically with mp4 media or with other formats as well?

Thanks,

Sumeet

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