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tomharperward
Participant
July 26, 2024

Premier Pro playback glitch and Proxy clips not working

  • July 26, 2024
  • 4 replies
  • 451 views
When editing, the screen turns black and glitchy. Additionally, when creating proxies, they sometimes display as a green glitch. This makes editing impossible! Has anyone experienced a similar issue? Any solutions would be greatly appreciated.

 

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    4 replies

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    tomharperwardAuthor
    Participant
    August 1, 2024

    Hi,

     

    Does it with all formats sadly. I have tried disabling hardware accelerated decoding and yes drivers are all up to date.

    T
    tomharperwardAuthor
    Participant
    July 26, 2024

    Hi, Premier Pro version is 24.5 and mac specs are AMD Radeon Pro 5500M 8 GB, Intel UHD Graphics 630 1536 MB, Memory 32 GB 2667 MHz DDR4 and the processor is 2.4 GHz 8-Core Intel Core i9. It happens with all files.

    S
    Community Manager
    Sumeet_Kumar_ChoubeyCommunity Manager
    Community Manager
    July 29, 2024

    Hi tomharperward,

     

    Thanks for the details. For testing purposes, could you please try disabling hardware accelerated decoding (Edit > Preferences > Media) to check if it's working properly? Also, are your GPU drivers up to date?

     

    -Sumeet

    S
    Community Manager
    Sumeet_Kumar_ChoubeyCommunity Manager
    Community Manager
    July 26, 2024

    Status updated to Needs more info.

    S
    Community Manager
    Sumeet_Kumar_ChoubeyCommunity Manager
    Community Manager
    July 26, 2024

    Hi tomharperward,

     

    We're sorry about the poor experience. Let us know the version of Premiere Pro that you are using & the system specs (OS, CPU, GPU & RAM). Is this happening specifically with mp4 media or with other formats as well?

     

    Thanks,

    Sumeet

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